Company Description

Traveloka is a technology company based in Jakarta, Indonesia. Founded in 2012 by ex-Silicon Valley engineers and aims to revolutionize human mobility with technology. Today we are expanding our reach by operating in eight countries and experimenting with new endeavors that will create large impact in the markets and industries we touch.

Job Description

Through this role, you will have the opportunity to work alongside our Product Management team and support the implementation of artificial intelligence and machine learning in Customer Care Department. The day-to-day tasks are including but not limited to:

Provide Administrative Support 

  • Handle administrative work by collaborating closely with the cross-functional team, i.e. engineering, marketing and product teams
  • Maintain new and existing products’ configurations or rules setup
  • Perform a variety of clerical duties requiring knowledge of departmental procedures

Provide Data Reporting

  • Gather & collect necessary information or data for reporting
  • Conduct analysis for reporting; provide basic insight

Operational Support

  • Provide product operational support to product managers
  • Help to solve & follow through operational problems by coordinating with various stakeholders
  • Familiar with relevant tools to do checking & identification of problems

Project Support for Specific Features/Product

  • Provide support for specific project and/or smallest stream under the project
  • Do testing based on reference or checklist given by Product Manager (PM) and report the result as it is
  • Document on how-to-use or product guideline - include screenshot apps or landing page based on guideline or direction from PM
     

Qualifications

  • Bachelor's degree from a reputable university, fresh graduates are welcome
  • Open for all majors, but candidates with Math/Statistics/Computer Science/Engineering will be preferred
  • Good attention to detail for data entry and good problem solving skills
  • Have a strong willingness to learn
  • Self-starter with strong sense of curiosity, strong ownership and can-do attitude
  • Familiar with Microsoft Office and Google Office Suite (SQL knowledge will be a plus point)
  • Able to communicate in English and Indonesia, via verbal and written medium
  • Having an interest in product management is a plus point

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