- Handling customer complaints regarding fraud related activities
- Be the first line of defense, including handling phone calls as well as walk-in customer
- Do end to end investigation based on the customer complain
- Do case/field investigation on the fraud complaints/fraud identified
- Compile and present report to the team on the fraud findings
- Document fraud findings
- Build a network of fraud knowledge and know-how, including contact with the fraudsters themselves.
- Be the ears on the ground on the new and upcoming fraud trend
- Design SOP to handle customer complain related with fraud.
- Provide input/ insights on fraudulent method/ behavior to be used to develop preventive and curative actions.
- Experience on handling customer / front liner
- Experienced on handling customer complaints
- Good interpersonal skill in order handle complaints (related to customer fraud reports/complaints)
- Good analytical and investigative skill in order to gather evidence from customer complaints related to frauds