RESPONSIBILITIES:

  • Handling customer complaints regarding fraud related activities
  • Be the first line of defense, including handling phone calls as well as walk-in customer
  • Do end to end investigation based on the customer complain
  • Do case/field investigation on the fraud complaints/fraud identified
  • Compile and present report to the team on the fraud findings
  • Document fraud findings
  • Build a network of fraud knowledge and know-how, including contact with the fraudsters themselves.
  • Be the ears on the ground on the new and upcoming fraud trend
  • Design SOP to handle customer complain related with fraud.
  • Provide input/ insights on fraudulent method/ behavior to be used to develop preventive and curative actions.

QUALIFICATIONS:

  • Experience on handling customer / front liner
  • Experienced on handling customer complaints
  • Good interpersonal skill in order handle complaints (related to customer fraud reports/complaints)
  • Good analytical and investigative skill in order to gather evidence from customer complaints related to frauds

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