We’re looking for a WFM Planner to join our growing team in Tallinn. This role is a unique opportunity to have an impact on Wise’s mission and help millions more people save money by using Wise.

 

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.

In this role, you will have a unique opportunity to work with a rich dataset and drive insights to develop our workforce management ways of working, which will have a direct impact on how we add value to our customers and shape our organisation.

You’ll drive workforce management analysis and develop scenarios, to help us understand pain-points and where the biggest opportunities lie. You'll partner with operations, product managers and the analyst guild to generate real change for our customers and help drive our mission forward!

 

Here’s how you’ll be contributing to the WFM team:

  • Create and optimise capacity planning, so that our customers get support within defined service-level agreements
  • Create complex analytical and performance reports. Help support teams engage with data to improve key Operations metrics
  • Proactively contribute to, create and own changes to operating models both in Operations and Workforce Management teams, helping us improve efficiency 
  • Conduct ad hoc scenario simulations and sensitivity analysis to ensure optimal resource allocation
  • Administer Workforce Management tools, making sure all inputs are up to date with the business needs
  • Create basic data automations to improve efficiency of Workforce Management processes

 

About you: 

  • You’ve at least 2 years of experience in Workforce Management Planning, Revenue Management, Data Analytics, Business Analytics, FP&A or in a similar role
  • You’ve experience with Workforce Management tools, metrics and processes
  • You’ve a proven track record in dealing with large volumes of data and creating actionable insights
  • You’re familiar with forecasting techniques
  • You’re an advanced spreadsheets user (including knowledge of VBA or Google Apps Script)
  • You’ve experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and turning complex data into an easy to follow story
  • You’re a self-starter who is comfortable working autonomously.

 

Some extra skills that would be great:

  • You’re familiar with Python or any other scripting language.
  • You’ve strong SQL skills (including window functions, CTEs).
  • You’ve knowledge of contact-centre metrics and operating models.

 

PS! If you're interested in the position, please apply by submitting your CV and cover letter in English, and answering the application questions.

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, where and what you studied isn’t important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.


If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
Wise Diversity and Inclusion - Voluntary Demographic Questions

The following voluntary questions are intended to help us learn about the various identities and backgrounds that make up the candidates applying to Wise. If you don't feel comfortable answering you can select I don't wish to answer.

Providing us with this information will help us take actions that support underrepresented groups and make sure our hiring process is inclusive and fair for everyone.

The questions may be sensitive to some, please know your survey responses are secure and optional. All data will be handled anonymously, aggregated and not linked to you.There will be no adverse consequences if you do not wish to complete this questionnaire, or if you partially complete it or you select ‘prefer not to say’ to any question. It will in no way impact your opportunity to work for us within the application or hiring process.

Our privacy policy explains how we collect and process your data in accordance with applicable data protection laws. If you have any questions, please email hiring-privacy@wise.com.

What gender identity do you most closely identify with? *





I identify my race/ethnicity as (mark all that apply): *










What’s your age? *








Do you live with a disability? (Disability covers mental and physical health impairments or conditions, including things like anxiety, visual or hearing impairments, long-term health conditions) *




Please reach out to our support team via our help center.