TransferGo is a growing fintech scale-up on a mission to make the world a fairer place for migrants. We strive to provide tailored, more affordable financial services that make people's hard-earned money go further. Now in our 12th year, with over 370 employees in offices across Europe, we’re crafting a brilliant, relevant product that makes a difference in people's lives and the well-being of their families.
We’ve come this far by building a talented, diverse workforce on a fair culture and our strong values. Having this strong team of employees, we can serve those who really need our product to make their lives better.
Senior UX Researcher
Location: London, UK
Role Overview
We have very exciting research opportunities, and we are seeking a highly skilled individual to join our team as our first UX Researcher under our Product team.
This person will be reporting to the Design Director, and work closely with Product Designers, Product Managers, Data and the Product Marketing team - to drive impactful research initiatives and support shaping the future of our products.
You will
- Collaborate with senior stakeholders to present research findings and secure their buy-in. In other words: talk strategy in a clear, actionable way.
- Advocate for the importance of research, demonstrating the value of structured research methods to the business.
- Employ, or at least be familiar with, a variety of research methods including qualitative, evaluative, surveys, market research, AI data mining, and customer interviews.
- Navigate ambiguity and provide clear, actionable advice based on research insights.
- Work dynamically and be guided by impact.
- Craft compelling narratives and storytelling to effectively communicate research findings.
Requirements
- Proven experience (3-8 years) in UX research with a strong portfolio.
- Excellent stakeholder management skills.
- Ability to pitch and advocate for research methods and their importance.
- Expertise in various research methodologies.
- Strong analytical and problem-solving skills.
- Exceptional storytelling and communication abilities.
- An outcome driven mindset.
- Adaptable and able to work with ambiguity.
- Experience with financial tech products is preferred, but strong candidates with diverse backgrounds will also be considered.
Why Join Us
- Be part of a world-class fintech company.
- Collaborate with a passionate and dedicated team.
- Make a significant impact on the future of financial technology.
If you are a research enthusiast with a passion for uncovering user insights and driving product innovation, we want to hear from you.
What we believe
At TransferGo, we offer competitive rewards to all people. We know that recognition is about more than just money, and we’ve fostered a culture of kudos to shine a light on the great work throughout the business, and the people making it all happen. We hold regular in person events to connect with each other and help all our TransferNauts to grow with a generous training allowance. We believe that empowering people makes for a happier and more effective workforce. This means we enable anyone who wants to pursue initiatives that deliver real value for our migrant customers.
What we offer:
- Be part of building a meaningful product in a growing fintech scale-up;
- We hire owners;
- A competitive rewards package;
- Generous holiday allowance (based on tenure);
- Competitive healthcare insurance / wellbeing package from day one (based on your location);
- An annual development budget of €1,000 to spend on your growth;
- We truly embrace flexibility and take a hybrid approach to our working style. Most of our team members come into their local office 2 days a week.
- If you are near one of our offices, we are a pet-friendly company and we enjoy regular opportunities to connect in person (we truly value in person connection on a regular basis and celebrate in style).
At TransferGo, we are committed to the equal treatment of all current and prospective employees. We will not tolerate discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, marriage, civil partnership or any other protected category. We are proud of our diverse and inclusive culture and we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TransferGo. We look forward to meeting you!