Company Overview

At Trade we want to inspire better brewing, and we believe that starts by connecting our customers to the best craft roasters. Through Trade, customers can discover new coffee and support local while small, independent roasters get access to new consumers nationwide. As part of the Trade team, you'll collaborate with a group of caring, passionate, and high-performing people to realize our vision while fostering a culture where everyone feels included and empowered to do the best work of their lives and feel good about the work they're doing.


Reporting to the Customer Experience Supervisor, Customer Experience Agents represent the Trade brand and deliver extraordinary service experiences for both our customers and roaster partners. You will have opportunities to problem solve across a wide spectrum — one moment helping a customer perfect their French Press technique and the next solving a technical question about e-commerce order processing. CX Agents communicate constantly on behalf of the company and represent the voice of the customer and roaster partners in our growing business.  We'll count on you to build fiercely loyal customer advocates, even when things get busy or stressful. 

You will...

  • Address all inbound customer and/or roaster partner queries via phone, email, and live chat.
  • Enthusiastically educate our customers on all things coffee — from roaster values to taste profiles to how to make a better cup of coffee at home.
  • Work with customers to efficiently address transactional hiccups, such as technical order processing issues, payment concerns, or delivery questions.
  • Support and guide customers as they navigate our coffee, subscription, and equipment catalog; connect customers with the coffee experience that will meet their brewing needs. 

You are...

  • Energized by the prospect of working directly with customers and roasters on a wide range of topics.
  • An excellent verbal and written communicator.
  • Confident in your ability to maintain positive dialogue even in high-stress situations and “win back” customers where necessary.
  • Technologically proficient and a quick adopter of the unfamiliar.
  • A coffee lover who's excited to dive 10x deeper into the subject.
  • Someone with a 'can do' attitude who'll do what it takes to get the job done.
  • Learning-oriented, open to providing and accepting feedback.
  • Hard-working, with a sense of humor and belief in balance.
  • Experienced in the world of customer experience, whether in contact centers, hospitality, retail, or somewhere else.

You preferably have...

  • Prior CX Agent experience in a customer-centric e-commerce business.
  • Working knowledge of SOLIDUS or similar e-commerce platform.
  • Working knowledge of ZenDesk or similar customer support system.


You'll get...

  • $500 a year to spend on amazing coffee!
  • To be in on the ground floor of a newly formed company with an experienced leadership team.
  • Opportunities to personally shape this new and innovative marketplace.

Apply for this Job

* Required

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Trade Coffee are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.