Who is Trace3?
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.
Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!
Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.
Ready to discover the possibilities that live in technology?
Come Join Us!
Street-Smart - Thriving in Dynamic Times
We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
Juice - The “Stuff” it takes to be a Needle Mover
We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.
Teamwork - Humble, Hungry and Smart
We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.
About the Role:
The Managed Services Engineer – Patch Management is responsible for overseeing and performing patch management services for the client’s servers and endpoints, including Windows and Linux operating systems. This role involves scheduling, deploying, and troubleshooting OS patches during monthly maintenance windows, ensuring security compliance and system stability. The engineer will use tools like MECM, Datto, and Ansible to manage the patching process, generate compliance reports, and recommend workflow improvements. Additionally, they will collaborate with the client to ensure patch approval and manage remediation for failed patches when necessary.
What You’ll Do:
- Patch Deployment: Schedule and apply OS patches for Windows servers, Linux servers, and workstations during pre-scheduled maintenance windows.
- Patching Tools Management: Utilize MECM, Datto, and Ansible to manage and automate patching processes across the client’s environment.
- Compliance Reporting: Generate and provide PowerBI compliance reports on patching status and security updates.
- System Monitoring: Monitor patch deployment success and troubleshoot any failed patches, providing remediation when necessary.
- Process Improvement: Recommend updates and improvements to patch management workflows to optimize system performance and compliance.
- Client Collaboration: Work with clients to review patch approvals, manage exception lists, and ensure proper access to servers and domain controllers.
- Emergency Patching: Provide out-of-band or emergency patching services as needed, ensuring critical systems remain secure.
Qualifications & Interests:
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Education & Experience: Bachelor’s degree in IT or related field with 3-5 years of experience in patch management and system administration for Windows and Linux environments.
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Technical Skills:
- Proficiency in MECM, Datto, and Ansible for managing patches.
- Strong knowledge of Windows Server and Linux (CentOS, Red Hat).
- Experience with PowerShell, Bash, or Python for automation.
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Security & Compliance: Familiarity with security patching best practices, compliance standards (NIST, CIS, ISO 27001), and vulnerability management.
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Problem-Solving: Ability to troubleshoot and remediate failed patches across large environments.
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Soft Skills: Strong communication and organizational skills for client collaboration and patch cycle management.
The Perks:
- Comprehensive medical, dental, and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Stocked kitchen with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.
The Perks:
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Stocked kitchen with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.
