Who is Trace3?
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.
Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!
Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.
Ready to discover the possibilities that live in technology?
Come Join Us!
Street-Smart - Thriving in Dynamic Times
We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
Juice - The “Stuff” it takes to be a Needle Mover
We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.
Teamwork - Humble, Hungry and Smart
We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.
About the Role:
Our client is seeking an IT Engineer. Reporting to the IT Team Lead, you will aid the Information Technology team provide large-scale, high-volume infrastructure and end-user services to support large-scale Network, Security, and Community services for the higher education and public sector communities. This will be an excellent opportunity for you to push the limits of enterprise technology within a flexible organization and build enterprise-scale solutions. Hybrid, onsite 2-3 days per week.
What You’ll Do:
Essential functions for this position are followed be an (E).
As the IT Engineer, this position’s key responsibilities include:
Operational Support Activity (60%):
- Support core Linux server infrastructure and applications, including Puppet configuration automation, Nagios, RabbitMQ, and other application servers. This will include performing OS upgrades and deployments, patching, automation, monitoring, configuring, performance and security tuning, documentation, and backups. (E)
- Support our VMware environment by maintaining software and hardware, evaluating performance, and enhancing operational security and reliability. (E)
- Develop, test, implement, and document scripts and tools for system management and automation. (E)
- Evaluate, install, configure, test, debug, and document commercial and open-source software. (E)
- Perform on-call support for production systems/applications, including problem investigation, escalation, resolution, and communication. (E)
IT Engineering, Planning, Processing & Project Activity (30%):
- Work with other groups within the organization to develop and implement migration and upgrade plans for servers and applications, including project plans, task lists, timelines, deployment plans, and rollback procedures. (E)
- Work with other groups to develop and implement configuration automation solutions.
- Work with other groups within the organization to roll out new products, services, and operational tools. (E)
- Develop project plans, task lists, timelines, deployment plans, and rollback procedures. (E)
Miscellaneous (10%):
- Remain current on new infrastructure and enterprise technologies (E)
- Independent R&D to inform the team’s future technology direction
- Participate in professional development activities to continually improve skills and knowledge in IT services and member support. (E)
- Other responsibilities as needed.
Qualifications & Interests:
- Bachelor's degree in Computer Science, a related field, or equivalent combination of education, certification, and experience.
- 2+ years prior experience administering and troubleshooting Linux servers and configuration automation tools such as Puppet or Ansible.
- 2+ years of systems/software support in a business environment with a comprehensive knowledge of software applications.
- 2+ years prior experience working with and troubleshooting end-user issues
- Experience administering virtualized server environments such as VMware or Hyper-V, network monitoring/analysis tools such as Nagios or Zenoss, and databases (Oracle, MSSQL, PostgreSQL, etc.).
- Experience with TCP/IP networking concepts
Desired Qualifications
- Experience with Puppet, AMQP/STOMP messaging platforms (RabbitMQ), Ruby, Python, PHP
- Experience using source code control systems (Git, SVN, Bitbucket, etc.)
- Experience administering and troubleshooting Ubuntu Server 12.04 or newer
- Experience administering and troubleshooting Windows 2016 Server or newer
- Experience administering DNS
- Experience with AWS or other cloud hosting environments
- Knowledge of the Atlassian suite of products (Jira, BitBucket, Confluence)
The Perks:
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Stocked kitchen with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.
