Who is Trace3?
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.
Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!
Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.
Ready to discover the possibilities that live in technology?
Come Join Us!
Street-Smart - Thriving in Dynamic Times
We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
Juice - The “Stuff” it takes to be a Needle Mover
We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.
Teamwork - Humble, Hungry and Smart
We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.
About the Role:
The Senior Vice President (SVP) of Services is a critical leadership role that will be responsible for shaping and leading Trace3 to become a “Services First” company. The successful candidate will have full P&L responsibility for the Services business and drive the strategic roadmap which includes the overall strategy, Go To Market (GTM), project delivery, operations, people management and client experience. The goal is to drive scale, profitability, quality, and business value realization for the company’s clients.
This position will report to the President of Trace3 and partner and collaborate with the Sales organization and the Chief Technology Officer (CTO) to define and standardize the services offering set, build a sustainable growth engine, drive operational excellence, maintain the optimal talent base, and deliver services that provide differentiated value to our clients and profitable outcomes to Trace3.
This is a transformational leadership role. Key measures of success will be meeting and exceeding growth, profit, utilization, talent, and client success targets. The successful candidate will lead authentically, hire strong talent, inspire followership, and develop the trust of the entire organization to help achieve the company’s year-over-year Services goals.
What You’ll Do:
Leadership and Strategy:
- Provide leadership and oversight for the Services organization’s Sales, Delivery, Product Management, Operations, and cross functional resources, including mentoring, coaching, and talent development.
- Refine, in line with the Trace3 services strategy, the core offerings for the Services organization, which includes consulting, integration, staff augmentation, and managed services.
- Provide clear and regular communication to the Services, Sales, Engineering and Marketing teams relative to services strategy, performance, and achievements.
- Lead the collaboration and connectivity between the Office of the CTO, Regional Sales teams, and Services organization.
- Quickly establish trust and confidence across the organization, for services competency, client execution, services SLAs, accuracy, and overall partnership cross-functionally.
- Lead workstreams around sales, delivery, PM, and operations for Services M&A integrations.
Sales and GTM:
- Refine and execute the company’s Services GTM to be fully in-line with the Trace3 way, which includes optimizing account planning and targets, improving pipeline management, and updating incentives, enablement, and management. Must be able to translate into regional sales execution.
- Establish a best-in-class forecast and pipeline management system and cadence, including pipeline reporting, hygiene, accountability, reviews, size & quality metrics.
- Establish account planning process, templates, and review system for accountability.
- Create sales training and enablement approach for sellers to focus on key offerings and service plays.
Project Delivery and Operational Excellence:
- Drive and communicate operational excellence by matching the right people to projects, creating singular project sourcing, and scheduling process, implementing offering management metrics, and rolling out new quote-to-sale tools.
- Bridge across Sales, Delivery and Business Unit teams to create a worldclass process for quality Level of Effort and SoW development to set the delivery team up for success inclusive of pricing governance.
- Responsible for all key services delivery metrics across the business (e.g., booked vs. actual results, delivery forecast accuracy, CSAT, billable utilization of resources, etc.).
- Responsible for the delivery resource billable utilization inclusive of resource management, career development, alignment of skillsets to offerings and quality of delivery – Right Resources, Right Engagements at the Right Profitability.
Revenue Generation:
- Responsible for Services Sales, Delivery and Operations P&L inclusive of year over year sales growth, efficiency gains and delivery bench management.
- Responsible for influencing and owning quarterly services delivery financial results for the company (all regions).
- Provide month, quarter, and year delivery forecast (resource utilization and profitability) guidance to President.
- Perform monthly and quarterly health checks and business updates; communication to leadership on the progress of the plan and any recommended changes to achieve overall services financial goals.
Qualifications & Interests:
- A minimum of 15 years of leadership experience in a related IT services environment. Considerable amount of operational expertise
- Proven experience defining and building an IT services business that delivered demonstrable growth
- Successful track record of building and retaining high performing teams that are deployed effectively across business offerings
- Demonstrated success building rapport and credibility as a strategic partner vertically and horizontally across an organization
- Strong relationship management skills; brings confidence in building relationships and negotiating with clients
- Strong financial and business acumen with understanding of a multi-faceted business operation
- Strategic thinker with commercial orientation. Has the ability to translate vision into actionable plans that drive results and achievement
- Bachelor’s degree from an accredited university or relevant professional services management experience
- Certification in project management (e.g., PMP) is a plus.
- Ability to travel
The Perks:
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Stocked kitchen with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.
