Inside Sales Representative
JOB TITLE: Inside Sales Representative
DEPARTMENT: Sales
SUPERVISOR: Senior Account Manager
About Us
ICS is a manufacturer of custom cables, harnesses, electro-mechanical assemblies and industrial panels. We are a turn-key supplier that enable sophisticated engineering and manufacturing.
We offer a suite of services from consultation to selection of components, manufacturing, document and test a broad range of custom interconnect products. Our differentiator, in this very competitive business, is engineering support. We provide years of technical and manufacturing engineering experience coupled with a passion for helping customers “get it right”.
Why ICS? In today’s world, sophisticated customers can demand high quality, 100% on-time deliveries, flexible inventory control programs, continuous improvement and very aggressive pricing. ICS has consistently proven it can meet each of those criteria and be very successful. To further strengthen our competitive position, we offer superb engineering assistance. We will make available years of engineering experience and expertise at every step of the product development cycle that is desired. Product engineering, component selection, testing procedures and fixture development are all areas we excel in. We can shorten your time to market, reduce engineering changes, and reduce your product development costs.
Position Summary
The Inside Sales Representative is responsible for meeting and exceeding overall sales objectives while ensuring a high level of customer service when promoting ICS products and strategic initiatives. This individual contributor role interacts with potential, new, and existing Original Equipment Manufacturers (OEM).
General Job Description
Planning
- Main point of contact for all sales, quote, and transactional requests from prospects or clients
- Create territory & specific account plans to achieve strategic sales objectives
- Understand end-user market trends and industry best practices; utilize relevant value propositions to those end markets
- Report industry trends, competitive pricing and intelligence, and customer feedback to management
- Develop, build, and nurture trusting relationships with customers and internal resources
Prospecting
- Prospect for, cold call, and qualify new OEM leads
- Expand sales pipeline and manage sales funnel throughout the sales cycle
- Perform product demonstrations via phone, video conference, and occasion customer visit
- Owns, qualifies, and develops opportunities passed from marketing, outside sales, and national accounts
Selling
- Learn all ICS products; gain proficiency in utilizing ICS Product catalog
- Articulate key features and benefits of ICS products, provide verbal demonstrations, and describe value
- proposition and total cost of ownership scenarios
- Prepares, generates, and follows up on verbal or written quotations to secure orders or determine reason for loss of order
- Increases orders by suggesting related items, identifying new applications, explaining features and benefits, and review of customer's buying history
- Obtains orders, verifies and enters items, transfers orders to fulfillment, monitors stock-outs and expected delivery dates
Key Competencies
- Excellent communication skills, both written and verbal
- Detailed organization skills. Willingness to listen, learn, and apply knowledge to dynamic situations
- Effectively use company CRM (Salesforce), ERP (Epicor), and other business systems daily
- Collaborate with necessary internal resources to meet customer expectations; act as a liaison between internal product teams and prospects/clients
- Reviews open customer order reports and acts on open items, including those items that may be at risk in meeting customer's promised delivery date
- Routinely attend training sessions and team meetings
Minimum Qualifications
- 3+ years sales experience, preferably in an Industrial or Manufacturing setting ▪ Proven track record of meeting and exceeding sales objectives
- Strong communication, organizational and time management skills
- Independent self-starter with a hunter mentality
- Ability to listen, adapt, and overcome objections
- Ability to embrace change in a fast-paced environment
- Bachelor’s degree in business, industrial distribution, engineering/technology or related degree from an accredited school preferred
- Previous Industrial Automation, Cable, or Component sales experience preferred
- Familiarity using Salesforce and/or Epicor preferred
Target Range: $20-$25
