TouchBistro is looking for a Partner Development Representative (Partner Account Manager) to join our Partnerships team in Toronto! Reporting to the Manager, Partner Development, you will act as the liaison between TouchBistro and its channel partners. You’ll be responsible for building, maintaining and managing long term relationships with current and prospective partners, in order to gather referrals and to generate top of the funnel pipeline. As a core member of the Sales organization, you will work alongside AEs to help drive a cohesive strategy to maximize qualified referral and revenue potential with our partners. 

Joining TouchBistro as a Partner Development Representative (Partner Account Manager) we will provide you with the additional building blocks to further develop your sales process starting from day 1, kicking it all off with our Sales Bootcamp! You will have continuous learning opportunities through weekly 1:1 and coaching sessions with leadership and senior members of the team to help you excel. We value hard work; consistent top performers will have opportunities to pursue growth within the Sales organization.

Your Day-to-Day

  • Establish, maintain and manage key referral relationships within Partner teams through regular communication and engagement (via a high volume of phone calls, emails and texts)
  • Act as an ambassador between TouchBistro Sales and Partners through relationship management and co-marketing initiatives to develop alternative lead sources
  • Implement ongoing creative training and engagement strategies to ensure partners are on track and achieving referral targets 
  • Balance your time across multiple accounts and implement a territory management plan 
  • Collaborate with internal and external Sales, Marketing and Finance teams
  • Travel to trade shows is required in this role (up to 25% of the time)

All About You 

  • You are Customer Centric → you have extensive experience in a sales/client facing role (in a high volume environment, over the phone, at shows, etc), and have the ability to cultivate strong partnerships in order to meet objectives while delivering a best in class experience 
  • You possess Strong Relationship Development Skills → you consider yourself a people person and are able to communicate exceptionally well with different individuals/business owners; you are able to develop trusting and long lasting relationships
  • You are Highly Organized → you live and breathe by your calendar, and can manage multiple partners and deliverables simultaneously 
  • You are comfortable working in a hybrid work environment (2x a week in our Toronto office)
  • Nice to have → Restaurant background

What We Offer

At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful. 

The Perks:

  • Unlimited vacation
  • Health, dental, and vision benefits
  • Flexible health and wellness plan
  • Parental leave & top up
  • Employee Assistance Program
  • Career progression & professional development
  • Volunteer program
  • Monthly lunches
  • Flexible work-from-home policy
  • Beautiful, brand new office space in the heart of downtown Toronto (our HQ)

About TouchBistro

TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.

TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

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