Why Join Us?

At Topstep, we empower individuals to take ownership of their roles, fostering an environment where meaningful results are driven. As a dynamic and fast-paced team, we continuously optimize our products to expand our global reach and cater to an ever-growing community of traders.

We are committed to maintaining a team with positive attitudes, user-focused individuals, and team players. This position offers a unique opportunity to delve into the intricacies of financial markets, refine leadership skills, and take ownership of initiatives, all contributing to the unwavering support of our traders.

About You:

You’re user-focused and result-driven. You’re early to learn new technical skills and thrive in a collaborative team environment. You emphasize communicating efficiently and in the right ways. You can accept on-demand changes, not every day will be the same. You possess the ability and grace to put feedback into action when given. You’re balanced as an individual with empathy and critical thinking skills and know when to flex each. 

Why We're Excited:

We welcome diverse backgrounds and believe that each new team member brings a fresh perspective, we actively encourage diversity to enrich our company culture. At Topstep, we are committed to creating an inclusive environment where diverse people and ideas foster better business outcomes. 

The Role, Along With Everything You’d Expect

  • Own customer interactions from start to resolution through all of our support channels which include; live chat, Discord, and phones.
  • Use technical ability to master trading platforms, internal tools, and proprietary systems. 
  • Maintain in-depth product knowledge through ongoing education.
  • Skillfully troubleshoot incoming inquiries, determining severity and escalating to the appropriate team when necessary.
  • Make every trader interaction as meaningful as possible.
  • Actively participate in improving the help center and our internal knowledge bases.
  • Contribute to team goals by focusing on CSAT, Quality Assurance, and overall response times.
  • Educate both existing and potential customers in their understanding of how Topstep works.
  • Participate in beta testing new features.
  • Contribute to the overall growth and innovation of the company through idea generation and active participation in collaborative team projects.
  • Join us in shaping the future of Topstep, where your unique perspective and skills will play a vital role in driving success and satisfaction for our global community of traders.

The Ideal Candidate

  • Remote within the US (outside of California and New York)
  • Has highspeed internet 
  • Can type a minimum of 30 WPM
  • Bachelor’s degree or equivalent experience preferred 
  • Great customer interaction is your top priority
  • You have a reasonable understanding of white-glove customer care
  • You have at least 1 year of experience in a customer contact position
  • You are familiar with CRM tools
  • You are comfortable working remotely and using asynchronous tools to communicate
  • You can communicate proactively with your colleagues
  • You have strong organizational skills
  • You are goal and results-oriented
  • You are able to handle ambiguity with confidence and ease
  • Actively seeks feedback for continuous improvement

Topstep Benefits

  • Competitive salary and bonus incentives 
  • Medical, dental, vision, life, long-term and short-term disability insurance
  • Paid time off (starting at 15 days, increasing annually), plus paid holidays, paid sick days, and paid volunteer hours
  • 401(k) plus match
  • Monthly internet stipend
  • Monthly grocery stipend
  • Generous paid family leave, plus a flexible ramp-up period upon return, and extra PTO days
  • Access to senior management and mentoring opportunities
  • Vacation bonus, when you take off 5 consecutive days to fully clock out
  • #TopstepTravel, a semi-regular raffle for luxury accommodations in a variety of cities
  • Professional development budget, provided for continuing education, training, and workshops
  • Work from (almost) anywhere policy, to respond to an ever-changing work climate
  • Employee Assistance Program, for when you need some professional support in your personal life
  • Company events and outings
  • Graceful Leave Policy
  • Pre-tax spending accounts, for your dependent and health care needs plus transportation


Is Topstep the place for you? If so, apply today! We look forward to hearing from you.

Topstep is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of race, gender, age, disability, or any other basis protected under the law.

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