At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.

More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.

Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We’re growing fast: Our community of 111 million registered users and 237,000 active partners across 19 countries, have together already saved 410 million meals from going to waste - avoiding almost 1,107,000 tonnes of CO2e! 

Too Good To Go was named in FastCompany’s March 2022 list of the World's Most Innovative Companies, and was honoured to be included in TIME’s list of the 100 Most Influential Companies of 2022.

We are incredibly proud of this, but there’s still a lot more we want to achieve. 

We’re looking for an exceptional bilingual Customer Experience Specialist  to join the Canada superstar team at Too Good To Go in Ontario!

This position requires availability from Wednesday to Sunday, from 9 am to 5 pm. This is a fully remote position. 

Your mission: 

Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement.

The role will include responsibilities such as: 

  • Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
  • Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
  • Handle priority situations with high care, as well as contact users and stores proactively when necessary
  • Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go
  • Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour
  • Understand and communicate our customers' needs and motivations to our internal teams locally and globally 

We are looking for:

  • Experience in Customer Service or Account Management
  • Full written and verbal proficiency in French and English to communicate with users and partners across Canada.
  • Someone based in Ontario. 
  • A first-class and inspiring communicator, who is able to draw on those skills to set the bar high.
  • Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP. 
  • A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners.
  • Detail-oriented individuals who are able to stay focused through repetitive tasks.
  • Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus.

Our values:

  • We Win Together
  • We Raise the Bar
  • We Keep It Simple
  • We Build A Legacy
  • We Care

 What we offer:

  • A rare opportunity to work in a social impact company (and certified B Corp) where you can use your commercial skills to drive positive change
  • An open company culture where you have the independence and room to unleash your creativity
  • A strong team culture where learning together is encouraged and successes are celebrated together
  • Inclusive benefits with flexible working hours and generous vacation and wellness policies
  • The experience of being part of an international company with over 1350 enthusiastic and highly talented teammates across 19 countries – always ready to share knowledge and support!
  • Strong personal as well as professional development in a thriving, high-growth scale-up environment.

How to apply

  • We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
  • Submit your CV and Cover letter in English.
  • Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.
  • The application process consists of a short video call with Talent Acquisition, followed by an interview with the Hiring Manager and a case study.

Too Good To Go Canada welcomes all applicants and are happy to provide any accessibility accommodations required for candidates. If you have an upcoming interview and require any accommodations please email accessibility@toogoodtogo.ca

Job Ref - #LI-CR1

A Movement for Everyone
We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


Candidate Demographic Questions

As part of our focus on improving our talent acquisition, diversity, inclusion, equity and belonging efforts, we’d like to know a little more about you, unlinked to your application. Answering is completely voluntary, but we will be grateful for your response as the information will help us evaluate and improve our talent attraction processes.

Please be assured that all survey responses are entirely anonymous and will be treated with the utmost confidentiality. Whether or not you choose to answer the questions will not affect your job application or any future opportunities with us. The survey is independently managed by our third-party recruitment vendor Greenhouse, ensuring that no one within Too Good To Go will have access to individual responses. Too Good To Go will only receive aggregated data to identify trends and areas for improvement to make our recruitment practices more inclusive, equitable, and attractive to a diverse range of candidates.  

By answering this survey, you consent to the collection and processing of your responses for the purposes listed above. Despite the fact that we do not have access to your individual responses, we are required by data protection legislation to obtain your consent for the processing of the survey responses carried out by our vendor Greenhouse. You have the right to withdraw your consent at any time by contacting us privacy@toogoodtogo.com.  However, please note that as we are not able to access individual survey responses, we would need to delete your entire candidate profile in order for the underlying demographic survey responses to be deleted in Greenhouse.

You can read more about how we at Too Good To Go protect personal data in our privacy policy for candidates here. Further, we encourage you to take a moment to familiarize yourself with Greenhouse’s privacy policy here

How would you describe your gender identity? Mark all that apply *





How would you describe your racial/ethnic identity (Mark all that apply)? *












Do you identify as part of the LGTQIA+ community? (Select one) *



Do you have a disability or chronic condition (physical, visual, auditory, cognitive, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? (Select one) *




In which age group are you in? (Select one) *







Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.