🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions to be exact. 

💻 Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50%+ off retail value. Alongside our app, we operate an end-to-end surplus food management solution, and influence legislation to reduce food waste.

📈 Scale:  We continue to grow fast. Our community of 100+ million registered users and 160,000+ active partners across 19 countries, have already saved 350 million meals from going to waste. We partner with some of the industry’s biggest names like Starbucks, Whole Foods Market, Metro, and Tim Hortons to drive social and climate impact.

⭐️ Impact: We are a certified B Corp social impact company. Too Good To Go was named in FastCompany list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner.

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Enterprise Customer Success Manager (Key Account Manager - Growth)  

Responsibilities:

Our customers’ success is your success. Your primary focus is to maximize value for our largest customers through growth opportunities, product innovation and more. 

As a Key Account Manager, you will report to Team Lead and play an important role in driving forward our mission of a world without food waste. Key responsibilities include:

  • Value creation: Stays current and curious about industry and customer news. Facilitates effective business reviews and meetings to proactively uncover customer needs and consult our customers on growth opportunities.
  • Stakeholder management: Builds trust across different layers of the organization effectively. Is skilled at mapping out complex structures to influence decisions, objection handle, and grow the partnership.
  • Negotiation: Navigates large-scale negotiations with confidence and creativity. Responds to objections with curiosity and seeks mutually beneficial outcomes.

You would be a great candidate if you’re:

  • Customer obsessed: You care deeply about adding value to our customers and solving their food surplus challenges. 
  • Curious, collaborative and clear: You believe that curiosity drives collaboration. You raise the bar with insightful questions, and concise communication.
  • Cool Cucumber: You are a growth-seeker. You’re someone who loves a challenge, and thrives by taking ownership in the face of occasional ambiguity. 

Requirements:

  • 3-5 years in a revenue-generating role (sales, customer success, business development, partnerships) with a proven record of exceeding targets. Industry experience that translates well include: technology, marketplaces, and food/hospitality.
  • Polished, driven and detail-oriented professional with a humble and collaborative attitude.
  • Experience with value-based selling and/or MEDDICC methodology.
  • Expert with data to make decisions and partnership suggestions.
  • Enthusiasm for sustainability, food waste reduction, and environmental issues.
  • Strong accountability and demonstrated ability to effectively manage and meet key performance indicators (KPIs).
  • Experience with our tools is a plus (Salesforce, Looker, Slack, and G Suite).
  • Full professional proficiency in both French and English is an asset.
     
Benefits
  • WORK FLEXIBLY:
    • Enjoy hybrid working from our great offices, and at home
    • Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
    • Health insurance and new RRSP matching in Canada!
  • CELEBRATE & SOCIALISE
    • Coffee, snacks and fully-equipped kitchens.
    • Get to know our community with a monthly free Surprise Bag
    • Paid volunteer time through our Shareback volunteering programme
    • Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups

How to apply

Please submit your CV and cover letter in English. A member of our Talent Acquisition team will be in touch within a few weeks. We look forward to reading your application!

We welcome all applicants and are happy to provide reasonable accommodation at any point in the application or interview process. Please email accessibility@toogoodtogo.ca with any accommodation needs.

#LI-LO1

A Movement for Everyone
We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.

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Candidate Demographic Questions

As part of our focus on improving our talent acquisition, diversity, inclusion, equity and belonging efforts, we’d like to know a little more about you, unlinked to your application. Answering is completely voluntary, but we will be grateful for your response as the information will help us evaluate and improve our talent attraction processes.

Please be assured that all survey responses are entirely anonymous and will be treated with the utmost confidentiality. Whether or not you choose to answer the questions will not affect your job application or any future opportunities with us. The survey is independently managed by our third-party recruitment vendor Greenhouse, ensuring that no one within Too Good To Go will have access to individual responses. Too Good To Go will only receive aggregated data to identify trends and areas for improvement to make our recruitment practices more inclusive, equitable, and attractive to a diverse range of candidates.  

By answering this survey, you consent to the collection and processing of your responses for the purposes listed above. Despite the fact that we do not have access to your individual responses, we are required by data protection legislation to obtain your consent for the processing of the survey responses carried out by our vendor Greenhouse. You have the right to withdraw your consent at any time by contacting us privacy@toogoodtogo.com.  However, please note that as we are not able to access individual survey responses, we would need to delete your entire candidate profile in order for the underlying demographic survey responses to be deleted in Greenhouse.

You can read more about how we at Too Good To Go protect personal data in our privacy policy for candidates here. Further, we encourage you to take a moment to familiarize yourself with Greenhouse’s privacy policy here

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