Key Account Manager - Food Service Catering

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.

More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.
Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We’re looking for an experienced Key Account Manager, with a passion for tackling food waste, to join our team! 🚀

Your mission:

You will play a pivotal role in the growth of Too Good To Go UK and the fight against food waste by using your experience as a Key Account Manager, ideally with knowledge of the Hospitality / Food Service Catering sector to develop and grow partnerships with prominent, well-loved hospitality partners including the likes of Greene King, PizzaExpress & IKEA.

Your Role:

Your primary responsibility is to drive the growth and optimisation of existing Key Account partnerships, focusing on increasing our footprint (active stores) across all sites within a partner’s portfolio, and saving more food from being wasted (bags saved). You will support these accounts through their roll-out, and continue to look for ways to strengthen and grow the relationship by building rapport with key stakeholders across their business. Where applicable, you'll engage these groups with the Too Good To Go mission and aid further expansion. Reporting to the Food Service Catering Segment Lead, you will collaborate closely with our Key Account Store Operations Team, Marketing and many colleagues across global commercial functions supporting ongoing Key Account excellence.

The role will include:

• Partner stakeholder management: autonomy in managing your own portfolio of chains and ensuring the relationship is strong and business KPIs are achieved.
• Account Strategy: developing strategies to grow your accounts and working with the partner to increase store coverage and overall bags supplied & saved, creating tailored,  joint business plans 
• Product knowledge: understanding of wider company strategy & ongoing product development to support & accelerate partner opportunities and overall account strategy
• Data analysis: working closely with the Store Operations Manager to identify opportunities and create action plans with the Head Office to improve food waste reduction, as well as identifying store improvement needs & scaling process improvements
• Commercial planning and forecasting: building reports to track performance and identify trends, create financial projections and forecasts for internal planning and commercial proposals
• Food waste knowledge : as well as strengthening the relationship, you’ll work to embed the importance of food waste reduction with partners, to reinforce our credibility as a strategic partner
• Market research & solution selling: independently search for new opportunities, learn about the businesses in depth, map the stakeholders and understand their decision-making process in order to drive success of Too Good To Go within their business
• Collaboration & communication: be the voice internally for your partners, working with Operations, ESG & Marketing teams to ensure we’re maximising joint growth opportunities
• Pipeline management: working with the partner to land new store expansion opportunities or new waste reduction initiatives, including building, scheduling & leading training of Too Good To Go to key stakeholders along an agreed critical path

Requirements: 

• Strong Account Management experience, demonstrating an ability to build rapport, establish trust and deepen relationships
• A proven track record of achieving business growth with existing accounts.
• Excellent commercial acumen.
• You’re a master communicator, you know when to speak, you know how to listen, and you know how to engage a whole room and keep their attention.
• Data Analysis and MS Excel skills to use raw data to create performance reports and projections to identify and understand trends, opportunities and issues.
• Ability to create and deliver impactful presentations, using data-driven insights to engage partners with their food waste mission
• A passion for the mission and raising awareness of food waste & sustainability
• Strong organisational skills and ability to work independently and efficiently

Our Values:

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we offer: 

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• Working alongside an international community of users, partners and 1,300+ colleagues across 19 countries that are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• A strong team culture where successes are celebrated together.
• A competitive salary and bonus scheme.
• A vibrant office in the heart of Shoreditch
• 25 days of annual leave, in addition to UK Bank Holidays
• Christmas Eve and New Year’s Eve off as well
• Private business health insurance, with numerous perks and well-being benefits
• Cycle to Work scheme

How to apply

• We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
• Submit your CV and Cover letter in English.
• Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or Linkedin direct messaging.