Title: Respiratory Specialist 

About Tomorrow Health

At Tomorrow Health, we are reimagining the future of home-based care. We focus on improving the way individuals and their families manage home medical equipment and supplies. Our company is led by repeat founders who have built $3+ billion-dollar businesses in healthcare and e-commerce, with institutional backing from Andreessen Horowitz and other VCs and founders. We know the incredible impact that each early hire can bring, and we’re looking for instrumental additions to our small, focused team.

We believe that a team’s strength is in its people. Our goal is to raise the industry standard for patient experience, and we realize this cannot be achieved without a team that reflects the vast diversity in race, ethnicity, gender, sexuality, and set of experiences and perspectives of the patients we serve. We believe in putting patients first, that many perspectives are stronger than one, and in treating those we serve just as we would our own family members. If you’re passionate about improving healthcare delivery, leveraging technology to serve people, and working in a collaborative, diverse environment, we hope you’ll join us.

About the role

We are currently looking for a Respiratory Specialist who will be responsible for delivering an unparalleled experience to our growing patient base. This individual will employ a sense of urgency and advocacy, consistently working to ensure our patients are cared for as though they are family. Apart from working directly with patients, they will also assist in designing and implementing our respiratory GTM strategy. Furthermore, they will be making real-life decisions and building processes that will ultimately impact the lives of thousands of patients.

You’ll be responsible for

  • Interfacing with our patients and providers via phone, email, and text. These interactions can include: 
    • Intaking orders and using relevant systems
    • Answering patient questions, offering education and issue resolution
    • Ongoing check-ins with our patients to ensure success at home
  • Leading regulatory research to ensure Tomorrow Health follows all proper guidelines across a variety of respiratory product categories 
  • Leading and training our Care Advocates on how to best work with patients who require respiratory equipment & supplies 
  • Working closely with our Supply Chain and Insurance Ops teams to refine and expand our respiratory offering 
  • In the near future, building internal processes to improve adherence to equipment and resupply retention while beginning to in-house our outsourced telerespiratory services.

Key Outcomes 

  • Delivering a high-quality patient experience, marked by a best-in-class CSAT (4+/5) and NPS score (90+) 
  • Driving engagement with patients, providers, and other stakeholders looking to get their medical equipment and supplies through Tomorrow Health 
  • Conducting seamless, comprehensive intake, resupply set up, and follow-up touchpoints with patients and providers 
  • Reinforcing the patient-centric culture internally across Tomorrow Health teams, serving as the internal advocate for our customers 
  • Assisting in expanding Tomorrow Health’s respiratory offering 
  • Achieving a 90% compliance rate for our PAP patients

 

About You

  • You have 5+ years of Respiratory DME/Clinical experience
  • You have deep understanding of the clinical requirements of the respiratory DME market 
  • You have experience managing relationships with respiratory service vendors, manufacturers, and providers 
  • You have built and/or managed respiratory care teams
  • You believe deeply in the idea that the future of healthcare can be significantly better and is driven by the opportunity we have in front of us to make it a reality
  • You have a track record of continual learning and improvement throughout your career
  • You strive for operational excellence and know that there is always room to do better

How we work

We have designed & built our culture around a set of core values. We look for candidates who embody those values and will help bring them to life through their work. As part of the interview process, we share those values with candidates and actively search for people who will thrive in our environment. At a high level, our values are:

  • Fight like hell for patients
  • Change the system from within
  • Report to the goal
  • Be the catalyst
  • Work hard and work smart
  • Do more with less
  • Assume best intent
  • Aim high and dream big

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