Our Company

At Tomorrow Health, we enable exceptional healthcare for patients and their families in the place they want to be most — home. By partnering with physicians, insurers and home-based care providers, we elevate the patient experience and improve the quality and reliability of care that patients receive. Combining technology, operations and personalized service, Tomorrow Health is reimagining the future of healthcare at home.

About the Role

We are looking for a Head of Operations to build and lead key areas of our organization into the future. This person will report into the Co-Founder and CEO, overseeing all operations for our fast-growing, tech-enabled business. They'll play a key role in delivering a high-quality, consistent experience to our customers.

The Head of Operations will be responsible for building and scaling the systems, teams and processes that enable a faster, simpler, more transparent process for patients and other healthcare partners. They'll work as a partner to other functional leaders and teams to ensure the company’s goals and objectives are achieved. The ideal candidate is someone who is excited to roll up their sleeves, is comfortable multi-tasking, and enjoys the challenge of utilizing a broad range of skills in a fast-paced, agile, and rapidly growing environment.

Specifically, this leader will be responsible for the following:

  • Serve as a key thought partner to the CEO, establishing best-in-class practices for the company as a whole
  • Build, lead and optimize the operating model across Patient Operations, Insurance Operations, Supply Chain and Marketplace Operations as Tomorrow Health begins to scale.
  • Provide a transformative and best-in-class patient and physician experience through effective service operations
  • Orchestrate complex administrative workflows involving multiple external parties and systems (e.g. claims management workflows)
  • Oversee management of go-to-market operations involving on the ground and in-person services
  • Manage and expand a nation-wide supply-chain and logistics infrastructure with last mile capabilities to enable a market-leading level of reliability for patient orders
  • Design, build and lead a multi-functional operations organization. This person will be the carrier of a culture of excellence within our operations org, helping their teams reach their potential to be able to deliver on our promise to customers.
  • Lead and reinforce quality standards across all aspects of operations. 
  • Enable real-time KPI transparency and management with a strong emphasis on input metrics that drive results through deep ownership at all levels of the organization. Add data fluency throughout the entire operations organization
  • Build and reward a culture of continuous improvement across the company. Implement structured problem solving / critical thinking methodologies such as Lean/Six Sigma to engage all operations disciplines in improving the customer experience
  • Understand customer lifecycle management and the “how” to build a strong customer / patient service culture across the enterprise
  • Establish a robust supply chain model, including: procurement, logistics and fulfillment

About You

  • 15+ years in a comparable leadership role within an operationally complex, venture-backed, high-growth environment that has attained significant scale. Proven track record of operational success with green or brownfield start-up organizations.
  • Experience partnering closely with a CEO/Founder through phases of YOY growth rates of 100%+
  • Track record of strategic and cross-functional management and successful oversight of complex operations in a market-leading operating culture emphasizing a high standard of execution
  • Proven leader with a track record of hiring, developing and growing people within their organizations.
  • Experience recruiting and hiring high-performing teams. You have a strong eye for talent and a focus on helping people grow & develop to reach their potential.
  • An analytical and metric/data-driven style –  you leverage quantitative and analytical skills in collaborating with technology teams and quickly moving forward with most (not all) of the information available
  • Entrepreneurial attitude with player-coach mindset – understand what needs to be built but has the hands-on attitude to help build along the way mindful of short-term and long-term implications

Experience in the following is not required but would be considered a plus:

  • Lean and or six sigma continuous improvement methodologies
  • Leading an e-commerce business that involves delivery of a physical product
  • Leading a business that provides in-person professional services
  • Managing call center operations with 50+ employees
  • Directly managing in-house distribution centers and 3PLs

How we work

We have designed & built our culture around a set of core values. We look for candidates who embody those values and will help bring them to life through their work. As part of the interview process we share those values with candidates and actively search for people who would thrive in our environment. At a high level, our values are:

  • Fight like hell for patients
  • Change the system from within
  • Report to the goal
  • Be the catalyst
  • Work hard and work smart
  • Do more with less
  • Assume best intent
  • Aim high and dream big

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Tomorrow Health are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.