At Tomorrow Health, we are reimagining the future of home-based care. We focus on improving the way individuals and their families manage home medical equipment and supplies. Our company is led by repeat founders who have built $3+ billion dollar businesses in healthcare and e-commerce, with institutional backing from Andreessen Horowitz and other exceptional VCs and founders. We know the incredible impact that each early hire can bring, and we’re looking for instrumental additions to our small, focused team.

We believe that a team’s strength is in its people. Our goal is to raise the industry standard for patient experience, and we realize this cannot be achieved without a team that reflects the vast diversity in race, ethnicity, gender, sexuality, and set of experiences and perspectives of the patients we serve. We believe in putting patients first, that many perspectives are stronger than one, and in treating those we serve just as we would our own family members. If you’re passionate about improving healthcare delivery, leveraging technology to serve people, and working in a collaborative, diverse environment, we hope you’ll join us. 

Role Description: 

We are seeking an Account Manager who is a relationship-builder, with the communications skills, energy, and drive to foster and maintain dozens of partner relationships on behalf on Tomorrow Health. You will be out “in the field”, spending most of your time working with external partners to onboard them to the Tomorrow Health platform and acting as a channel for feedback to Tomorrow Health's operations and product teams. You will be the face of Tomorrow Health to healthcare partners in your market and will be responsible for hitting targets for your assigned region as well as expertly packaging feedback from the market so we can continue to improve.

What : 

  • Drive User Adoption & Growth
    • Partner with the Product and Operations teams to understand Tomorrow Health's end-to-end service and set of tools relevant for healthcare partners in your market
    • Prepare to onboard healthcare partners onto the Tomorrow Health platform, working in partnership with Business Development and Product teams to create training and communications/marketing materials
    • Host Tomorrow Health trainings for accounts you are covering, send follow-ups, track user adoption rates, and visit their offices to deliver materials (where relevant)
    • Identify areas for improvement and communicate back to internal teams, helping refine Tomorrow Health’s service offering
    • Drive additional growth through existing accounts that you manage 
  • Relationship Management
    • Responsible for building relationships with healthcare partners in your market, hosting weekly or monthly check-ins to collect feedback and review performance, adhering to Account Management best practices

What describes you: 

  • You’re energized by being “in the field”, interfacing with customers and partners virtually and in-person, where permitted
  • You have strong written and verbal communication and use it to have positive influence on others
  • You’re excited about working at an early stage company
  • You’re highly organized and able to manage multiple projects and accounts at once
  • You’re ready to get your hands dirty, recognizing that no task is too small in the effort to build a large and scalable organization
  • You have a strong sense of urgency & initiative—you find problems and build solutions without anyone asking you to
  • Bonus: you have direct experience in client services and/or account management for small-to-medium sized organizations
How we work
We've designed & built our culture around a set of core values. We look for candidates who embody those values and will help bring them to life through their work. As part of the interview process we share those values with candidates and actively search for people who would thrive in our environment. At a high level, our values are:
  • Fight like hell for patients
  • Change the system from within
  • Report to the goal
  • Be the catalyst
  • Work hard and work smart
  • Do more with less
  • Assume best intent
  • Aim high and dream big

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