REQUIREMENTS:
- Minimum 3 years of experience working as an admin/analyst in Salesforce.com environment with external clients/customers
- Working knowledge of Salesforce.com administration, configuration, customization, and third party integration or other CRM environment highly preferred
- Salesforce admin (ADM201) certification and additional certifications (PAB, DEV 1) preferred
- Experience with other CRM/AMS systems a plus
- Knowledge of all aspects of testing end-user products: Functional, Performance, Security, Usability, etc.
- Excellent troubleshooting, analysis, and problem-solving skills
- Ability to effectively prioritize and escalate issues as required
- Excellent written and verbal communication skills; adept at presentation to customers and senior management
- Experience with Project Management tools such as Jira/Confluence
- Solid experience with the Microsoft Office Suite and Products (Word, Excel, PowerPoint, Sharepoint, Teams, Visio)
- Ability to work remotely or co-located without direct supervision
- Some travel may be necessary as required by the customer.
RESPONSIBILITIES (TO DO THIS):
- Facilitate customer meetings, either virtually or in person as required by the Project.
- Lead requirements elicitation and User Story documentation.
- Execute Fonteva and Salesforce configurations in alignment with the documentation and contracted scope/budget.
- Create a backlog of Stories, by project, for review and collaboration with the Project Manager.
- Work with the Solution Architect and Developer roles to document solutions
- Develop test scripts and acceptance criteria for the user stories
- Prioritize and assign user stories to the development team
- Perform configuration of the Fonteva application, including Salesforce configuration
- Validate all customization work and provide Customer-facing demonstrations.
- Prepare and analyze data conversion requirements; identify data gaps.
- Collaborate with data architects for data migration activities.
- Lead User Acceptance Testing, deployment and validation activities.
- Complete required project documentation (configuration documentation, User Stories, functional designs, deployment checklists, support documentation, etc.).
- Directly and effectively train customer’s personnel in the use of the system.
- Clearly and effectively communicate with Fonteva team and with customers regarding status, technical issues, enhancements, and creative solutions
- Maintain target billable utilization while providing quality work
Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The Company offers a comprehensive employee benefits program, including:
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 9 company paid holidays
- 6 weeks paid parental leave
Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state, or federal laws.
Salary Range Disclosure
The base range represents this position's low and high end of the Togetherwork salary range. Actual salaries will vary and may be above or below the range based on factors including, but not limited to, location, experience, and performance. The range listed is just one component of Togetherwork's employee compensation package. Other rewards may include discretionary bonuses, long-term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave, and more.
Salary Range
US Remote: $95,000-$105,000 USD per year
Excited about this position but the salary is a little below your expectations? Tell us what you need to make you happy, and we will see if we can make it happen based on how closely your skills and experience fit the qualifications of this position.
Fonteva is the leading Salesforce.com ISV (Independent Software Vendor) for Events Management and Membership. Fonteva is fully native to Salesforce.com allowing our customers around the world to leverage our expertise alongside the power and scalability of Salesforce.com, offering unrivaled functionality and rapid time to value.
Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.
Togetherwork’s business lines provide software and payment solutions to various groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.
At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun
