Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Partner Program Manager - Nonprofit

Togetherwork’s Nonprofit Partner Program Manager builds, manages, and expands relationships with new and existing implementation (SI) and technology (ISV) partners for our leading digital fundraising platform and opportunistically for our other software platforms. The Partner Program Manager will be responsible for helping to create and manage a formal partner program that leads to greater customer success, stronger partner relations, new partners, and increased channel sales. To be successful, the Partner Program Manager must be comfortable collaborating across all departments – Professional Services, Marketing, Sales, Support and Product.  Although this role will encompass the full breadth of partner program management for all partners, the initial focus will be to 1) create and rollout a partner program for implementation and technology partners and 2) to recruit those partners.

 

 Responsibilities 

  • Manage the full breadth and operations of nonprofit partner programs: relationship building, onboarding, reselling, technical training and support, marketing, and channel sales coordination. 
  • Expand and strengthen relationships with our implementation (SI) partners and technology (ISV) partners. 
  • Establish and maintain productive, professional relationships with key personnel in partner accounts. 
  • Coordinate the involvement of company personnel, including support, services, and management resources, to meet partner performance objectives and partners’ expectations. 
  • Proactively leads a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship. 
  • Collaborate across departments to develop and maintain a formal onboarding and training program for partners. 
  • Work with Marketing on partner communications, webinars and other co-marketing 
  • Coordinate with Sales to support channel selling and track partner pipeline activity 
  • Establish and manage partner communications, regular “roundtables” and individual partner business reviews 
  • Proactively assess, clarify, and validates partner needs on an ongoing basis.  
  • Leads solution development efforts that best address end-user needs, while coordinating the involvement of all necessary company and partner personnel. 
  • Ensure partner compliance with partner agreements. 
  • Drives adoption of company programs among assigned partners. Proactively recruits new qualifying partners.  

 

Accountabilities and Performance Measures 

  • Achieves assigned sales quota in designated partner accounts. 
  • Meets assigned expectations for profitability. 
  • Completes partner account plans that meet company standards. 
  • Maintains high partner satisfaction ratings that meet company standards.  
  • Completes required training and development objectives within the assigned time frame.  

Organizational Alignment 

  • Works closely with leaders in Support, Professional Services, Marketing and Sales.  
  • Ensures all partners are working in coordination with our Professional Services, Support and Product teams to remove friction and delight customers
  • Enlists the support of sales specialists, implementation resources, service resources, product resources and other sales and management resources as needed.  
  • Closely coordinates company executive involvement with partner and end-user customer management as appropriate.  
  • Works closely with Customer Service Representatives to ensure customer satisfaction and problem resolution. 
  • This position may have additional direct report staff assigned to support responsibilities within specific partner accounts.  

 

Qualifications  

  • Bachelor's degree in Business, Marketing, Computer Science or related field, or equivalent work experience 
  • 5+ years’ experience in Enterprise Software (including Enterprise SaaS) driving partner revenue and growth with key Systems Integrators and Business partners through an enterprise sales force 
  • Deep understanding of the Salesforce.com ecosystem and products is preferred. 
  • Experience working with nonprofit organization is a big advantage. 
  • All prospective employees must pass a background check.  

 

The Company offers a comprehensive employee benefits program, including:

  • Medical, dental, and vision insurance options 
  • 100% Employer paid short/long term disability
  • Basic Life -
  • 401(k) option with 100% company match 
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually 
  • 9 company paid holidays
  • 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $ 60,000.00 - $ 70,000.00 USD per year

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