OmegaFi and Pennington & Company expects the employee in this position to work in the company headquarters in Columbus, Georgia.

 

Pennington & Company is a full-service fundraising and communications consulting firm. We are unique in the world of fundraising counsel in that we work primarily with volunteer-led non-profits, namely fraternal organizations.

Recognized as a Best Small Place to Work, Pennington’s values are more than simply words on the wall. Our Dream Big and Raving Fans programs are two (of many) tangible examples of the commitment we make to maintaining a healthy culture

We help our clients engage alumni during, in between, and after concentrated fundraising efforts. Through feasibility studies, case statements, strategic assessments, gift management, special communications, and much more, we focus on creative solutions, a tailored action plan, and consulting that helps clients maximize fundraising outcomes.

OmegaFi, part of Togetherwork, is your fraternal organization’s partner for long-term operational success. We help you run your chapter, house corporation, headquarters and foundation with unbeatable efficiency. Our solutions are comprehensive, customer-centered and IT-intense. OmegaFi’s powerful tools enable fraternities and sororities to more effectively bill and collect dues and rent, manage rosters and records, pay bills and employees, file tax returns, build websites, and process payments. Learn more at: https://www.omegafi.com/.

 

The Payment Specialist is responsible for the administrative management of Alumni Relations fulfillment services. This role ensures the accurate and timely entry of campaign donations as well as the expedient entry and reconciliation of campaign payments. This individual also manages the donations-related communications between the partnership organizations, Pennington & Company and OmegaFi.

 

Administrative Fulfillment Support - 15% of time

  • Pick up, sort and distribute U.S. mail.
  • Open, review and prioritize fulfillment mail
  • Process individual updates via statement returns, mail notifications and the Change Queue.
  • Scan, file and forward applicable documents to clients that are received in office.

 

Campaign Fulfillment Services - 85% of time

  • Accurately enter campaign pledges and payments into Salesforce, including donations submitted via online giving platform as well as recurring payments.
  • Enter, balance, and provide applicable reporting for OmegaFi received pass-through checks.
  • Receive and reconcile pass-through payment reports from institutions and clients and update internal data as needed.
  • Manage physical and e-check payment returns and credit card disputes/chargebacks.
  • Reconcile Fulfillment accounts and balancing to ensure timely and accurate financial reporting and analysis.
  • Manage credit card decline notices, both externally (reaching out directly to donors) and internally (ensuring processes are accurately followed)
  • Provide thorough and timely responses to all donor requests and demonstrate exemplary customer service in all exchanges.
  • Provide applicable documentation to include reports, forms and data updates to fulfillment clients.

 

Required

  • Excellent organizational skills and the ability to multitask.
  • Analytical and problem solving skills.
  • Ability to deal sensitively with confidential material
  • Ability to analyze and interpret data
  • Thoughtful judgement and effective decision making skills
  • A self-starter with the ability to work in a team capacity and independently.
  • Familiarity with Windows, Microsoft Office, and Adobe Acrobat.
  • Excellent customer service skills.
  • Excellent written and oral communication skills.
  • Ability to adapt and learn quickly.
  • Ability to demonstrate patience and courtesy in customer relations.
  • Ability to think quickly and logically to ensure expedient response to customers.
  • A valid driver's license.

 

Preferred

  • Bachelor’s degree.
  • Fundraising or banking knowledge.
  • Familiarity with Salesforce

 

The Company offers a comprehensive employee benefits program, including:

 

  • Medical, dental, and vision insurance options 
  • 100% Employer paid short/long term disability
  • Basic Life 
  • 401(k) option with 100% company match 
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually 
  • 9 company paid holidays
  • 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

 

Columbus GA Based

 

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

 

Togetherwork’s business lines provide software and payment solutions to a range of groups, including fraternal organizations, museums, nature centers, pet services, universities, and zoos.

 

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun.

 

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