About Tint:

Tint is Stripe for Insurance. We empower tech platforms to sell more by embedding unique insurance and guaranteeing products that protect their end-users. We help companies such as Deel, Outdoorsy, Guesty, Neighbor, CitizenShipper, and Riders Share, among others, unlock the growth of their core business and improve profitability with insurance.

Our product provides everything needed to run an insurance program, from setting underwriting rules to managing customers' policies to managing claims. All are available through a simple API and a no-code app.

We've raised $30M and are backed by world-class investors such as Y Combinator, QED, Deciens, Nyca, Plug and Play, WIN, Soma Capital, Pioneer Fund, and angels such as Vikram Pandit (former CEO Citigroup) and founders/CEOs of Oscar Health, Sun Microsystems, Zuora, Gusto, Kin, Turo, Mercury, Wepay, Ramp, amongst others.

With Tint, our customers protect their end-users when something unexpected happens. They can include this coverage for free or provide it as an add-on. To date, we’ve helped millions of users get peace of mind.

About the Role

As a Senior Site Reliability Engineer (SRE), you will join the core infrastructure team. You'll work closely with the product teams to ensure Tint services are meeting customers' expectations. You'll help define the Service Level Objectives (SLOs) for the services you own with various stakeholders (engineering leadership, product managers, customers). In order to meet those goals, you'll keep track of error budgets, and help prioritize bug fixes and infrastructure projects to improve the overall reliability of the platform.

As a senior member of the SRE team, you'll be conducting the largest projects from writing the RFC document, to project and release management. You'll be the main point of contact for product managers and software engineers to be consulted on system design and help them deploy and maintain the services you own.In order to support Tint's growth, you'll plan for capacity based on Tint growth, test it on a regular basis and automate operational toil. You'll also take part in the on-call rotation and lead the incident management process. As Incident Commander, you'll be responsible for mitigation and internal and external communication on the incident. Moreover, you'll be also a member of the Incident Response Team, responsible for handling security incidents, planning and testing the Business Continuity & Disaster Recovery process, and ensuring compliance with the infrastructure and data processes.

Sharing knowledge is one of the pillars of our engineering culture. We expect you to also contribute to this knowledge. Writing internal documentation, being an onboarding buddy, driving peer programming sessions... There are plenty of ways to improve internal knowledge. But, we also expect you to share knowledge outside Tint, through blog posts, talks, open-source contributions, etc. You don't need to be familiar with all our technical stacks. Yet, we expect that you ramp up quickly on these technologies. Our stack is based on NodeJS, PostgreSQL (on Aurora RDS), Terraform, and Kubernetes.

Requirements

  • At least 5 years of past professional experience as a Site Reliability Engineer, or in a similar position (for instance, Cloud Architect)
  • Experience with at least one Cloud provider: AWS, Google Cloud Platform, Azure, etc.
  • At least two years of past professional experience as a software engineer (not necessarily in the insurance industry)
  • Fast learner to ramp up quickly on our domain and technologies
  • Stay informed about the current industry's state of the art
  • Capable of scoping down bigger initiatives to more actionable parts
  • Have strong troubleshooting skills in complex systems
  • Good English level: we are an international team, and we communicate only in English
  • Desire to mentor more junior engineers and help them grow
  • Willingness to roll up your sleeves in a fast-paced startup environment
  • Good fit for remote working
  • Having a technical blog or maintaining some open-source projects is a plus

Resources

 

We are committed to building a diverse and inclusive company. We welcome people of different backgrounds, experiences, abilities, and perspectives. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up daily as their authentic selves.

Tint is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Tint considers qualified applicants with criminal histories consistent with federal, state, local, and international law. In our job application procedures, Tint is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. Please let your recruiter know if you need assistance or accommodation due to a disability.

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