Timescale is hiring a Technical Support Engineer to our growing, international team! The right candidate will be comfortable providing deep technical support and interacting with customers on a day to day basis. You should have deep experience with relational databases (PostgreSQL a strong plus!), and must be able to quickly gain a detailed understanding of TimescaleDB. You should have a “can do it” attitude, where helping the user comes first. Timescale is a remote-first organization; this is a full-time position with a preferred location in Western USA, Hawaii, or Alaska to ensure we have full coverage for the team without requiring overnight shifts. 

What You Will Do:

  • Work with our customers across a wide range of topics: from basic administration of Timescaledb to deep consultative conversations around design, optimization, and implementation
  • Manage support cases from beginning to end.
  • Develop and maintain close relationships with our customers to help them be successful.
  • Be curious, always willing to learn, and always looking for ways to improve our products, our processes, and our culture. 

What You Need:

  • Bachelor’s degree in computer science, information systems, or equivalent experience.
  • Relational DB experience at scale: administration, data modeling, query optimization
  • Experience as a technical support professional with external customers.
  • Strong aptitude to understand and learn new software products.
  • Strong communication skills and the ability to express complex technical concepts to a varied audience.

Other Things that Will Help: 

  • Be familiar with TimescaleDB! You should download and test it out before you apply.
  • Familiarity with broad cloud computing concepts and experience with AWS, GCP, and Azure.
  • Experience with Relational databases, NoSQL databases, and data modeling tools.
  • Familiarity with Postgresql, including best practices, Query Plan analysis, backup/restore, migrations, etc
  • A strong sense of curiosity and a willingness to wade into the unknown and learn as you go.

About Timescale:

At Timescale, we are dedicated to serving developers worldwide, enabling them to build exceptional data-driven products that measure everything that matters: software applications, industrial equipment, financial markets, blockchain activity, consumer behavior, machine learning models, climate change, and more. Analyzing this data across the time dimension (“time-series data”) enables developers to understand what is happening right now, how that is changing, and why that is changing. Timescale develops TimescaleDB, the category-defining open-source relational database for time-series data, and offers fully-managed TimescaleDB and related database services. Timescale is a remote-first company with a global workforce and is backed by Benchmark Capital, New Enterprise Associates, Redpoint Ventures, Icon Ventures, Two Sigma Ventures, and other leading investors.

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