Customer Success Representative, Sports Illustrated Play
at Time Inc.
Time Inc. (NYSE:TIME) is a leading multi-platform consumer media company that engages over 230 million consumers globally every month. The company's influential brands include PEOPLE, TIME, FORTUNE, SPORTS ILLUSTRATED, INSTYLE, REAL SIMPLE, SOUTHERN LIVING and TRAVEL + LEISURE, as well as approximately 60 diverse international brands. Time Inc. offers marketers a differentiated proposition in the marketplace by combining its powerful brands, trusted content, audience scale, direct relationships with consumers and unique first-party data. The company is home to growing media platforms and extensions, including digital video, OTT, television, licensing, international markets, paid products and services and celebrated live events, such as the TIME 100, FORTUNE Most Powerful Women, PEOPLE’s Sexiest Man Alive, SPORTS ILLUSTRATED’s Sportsperson of the Year, the ESSENCE Festival and the FOOD & WINE Classic in Aspen.
Customer Success Representative
We are looking for outgoing, self-motivated individuals who are excited to be on the phone and great at building relationships with customers to help grow our successful business, SPORTS ILLUSTRATED Play. As a subsidiary of Time Inc., one of the country’s largest and most iconic media companies, SI Play is a rare blend of a fast-paced, entrepreneurial venture with the support and reach of its affiliation with a major company. And do want to make it clear that this is a different entity and to please review SIPlay.com.
Tourney Machine by SI Play is a rapidly growing SaaS provider of tournament management, online team registration, scheduling software, and mobile scoring for thousands of youth sports tournaments throughout the United States and Canada.
This role will be able to work from home. The rest of this team is in Chicago.
(Recent graduates welcome to apply.)
The CSR manages the end-to-end experience of new customers, from the moment they sign up to the point at which they are running their event. You will partner with new customers and help them to plan, schedule, and launch their event on the Tourney Machine platform. You will proactively support new customers assigned to you to ensure they receive the best experience.
Develop a deep knowledge of our platform and processes
Partner with prospective customers to train them in using our platform, ensuring success of their events
Identify and develop opportunities for prospective customers to leverage our platform beyond their initial use
Ensure prospective customer support requests are resolved efficiently and effectively
Be a customer advocate by providing feedback to the product and engineering team on improving the platform to better solve our customers' needs
Utilize Insightly to ensure all onboarding activities are documented properly
Maintain knowledge of market conditions and competitive activities
What we’re looking for:
Experience in customer success is highly preferred
Self-starter with track records of success in their professional, personal or collegiate lives
Track record of developing creative solutions to complex problems
Positive, customer-centric attitude
Must be organized and detail-oriented with excellent follow-up skills
Ability to write succinct, thoughtful, personalized emails along with a polished phone manner
Ability to multi-task with several tools, work independently and prioritize tasks, honor rules of engagement and follow processes and procedures