Time Inc. (NYSE:TIME) is a leading multi-platform consumer media company that engages over 230 million consumers globally every month. The company's influential brands include PEOPLE, TIME, FORTUNE, SPORTS ILLUSTRATED, INSTYLE, REAL SIMPLE, SOUTHERN LIVING and TRAVEL + LEISURE, as well as approximately 60 diverse international brands. Time Inc. offers marketers a differentiated proposition in the marketplace by combining its powerful brands, trusted content, audience scale, direct relationships with consumers and unique first-party data. The company is home to growing media and platforms, including digital video, OTT, television, licensing, paid products and services and celebrated live events, such as the TIME 100, FORTUNE Most Powerful Women, PEOPLE’s Sexiest Man Alive, SPORTS ILLUSTRATED’s Sportsperson of the Year, the ESSENCE Festival and the FOOD & WINE Classic in Aspen. 

RESPONSIBILITIES

Wireless Device and Cellular Service Management

  • Assist technology administrator with all department functions as directed including, but not limited to, the following tasks:
  • Maintain central log of all wireless order activity on shared drive
    • Gather tracking info, AD-ID names, contract end dates and device ID from confirmation emails and ticket details
    • Provide order status information and queries on SNow tickets
  • Audit all wireless orders by pulling reports from both carriers and checking against SNow tickets
  • Remove international plans from wireless accounts
  • Coordinate with Tekbar on all wireless device provisioning requests (SIM card and ESN tracking)
  • Update wireless cancellations in Tangoe
    • Proper labeling for canceled devices from wireless terminations and number releases
    • Removal of cost centers from canceled lines to prevent future duplication of wireless numbers
    • Perform regular post-cancellation reviews of cancelled devices to ensure cancellations fully executed
  • Acts as point of contact for mobile number releases, number port facilitation and tracking of Assumption of Liability (AOL)
    • Provide new order and device upgrade price quotes
    • Account profile updates (name changes, cost center changes in Tangoe, ownership changes)
  • Ensure end user compliance with established company wireless policies in all aspects of wireless transactions
  • Monitor all SNow tickets ensuring task completion and daily proper assignment
  • Tracking of all Telecom loaner device requests
    • Coordinate SNow requests for department loaner devices
    • Follow up with end users on device returns
    • Monitor mifi loaner activity in SNow; inform administrator if new mifi device order is necessary
    • Update loaner data plans as needed for overseas travel or other feature changes
  • Ad hoc wireless projects
    • Monthly audits, cancellations, inventory reconciliations, company-wide changes
    • Monthly wireless recovery reconciliation with Desktop Support team and reporting to VP
    • Monthly reconciliation of wireless “no usage” devices for reporting to VP

Telecom Invoice and Global Carrier Circuit Inventory Management
Below tasks are performed in close collaboration with the Telecom manager

  • Project 1212 directory listing monthly update
  • Contact carriers regarding disputes and discrepancy
  • Liaise with 3rd party invoice processor to resolve billing issues
  • Submit cancellation of services to vendors and update Tangoe accounts
    • Track progress of all cancellations to completion and billing stoppage
  • Monthly reconciliation of unused wireless devices for reporting to VP
  • Assist with preparation of invoice batches for AP weekly processing
    • Check if invoices were paid in PeopleSoft
    • Conduct monthly reconciliation of submitted invoices between Tangoe and PeopleSoft as requested by Finance dept.
    • Correct error batches, invoice number and billing period discrepancies, work with processor and resubmit file to AP as necessary
  • Review wireless invoices for discrepancies (i.e., high/unidentified charges)
    • Communicate high wireless usage to business office/users
    • Coding of new lines of service on monthly wireless billing fallout
    • Create or modify cost centers as needed

POSITION REQUIREMENTS

Education:                          A four-year degree from an accredited college or university, or equivalent experience

Experience:                        Technology service-related industry experience

Computer Literacy:              Knowledge of Microsoft Office Applications; Ability to navigate web-based carrier portals and internal billing systems software

Professional Skills:              Effective communication skills with management and clientele. Must possess strong analytical skills and be attuned to detail.  Takes initiative and ownership of all assigned tasks by employing effective proactive follow ups to drive proper and timely completion.

 

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