Time Inc. UK is a leading content company that engages millions of consumers every month through our portfolio of premium brands across platforms. By combining our distinctive content with our proprietary data and people-based targeting, we offer highly differentiated end-to-end solutions to marketers across the multimedia landscape. We have 50+ influential brands including TIME, FORTUNE, INSTYLE, NME and COUNTRY LIFE.  

 As the Technical Support Analyst you will work closely with our commercial and sales teams to ensure the smooth running of our enterprise advertising booking and CRM database systems. You will receive training to become a subject matter expert, providing first line and backend support and assist with testing to ensure software releases are undertaken with minimum disruption to the business.

 You will:

  • Provide end user support, interacting with sales teams daily
  • Perform analysis of user /role requirements as specified by user groups
  • Perform systems configuration and documentation of the Advertising systems and key interfaces
  • Liaise with system suppliers regarding system upgrades and fault/problem identification & rectification.
  • Update system control records as required.
  • Assist the Ad Systems Manager in system testing and release management
  • Ensure compliance to all systems policies and procedures

This role would suit candidates with experience in a first line/tier one technical support role who is looking to expand their knowledge and skills into a role with more backend technical exposure. 

 You have:

  • An understanding of databases fundamentals and related systems
  • Experience of supporting Salesforce or other CRM systems
  • Experience of supporting commercial systems and accounting principles
  • A high standard of numeracy
  • Good interpersonal skills
  • Attention to detail
  • Good documentation skills

 Appropriate training will be given to ensure that you have: 

  • Knowledge of the AdPoint system from supplier LineUp.
  • Knowledge of Salesforce.com CRM system.
  • Knowledge of Double Click for Publishers (DFP) system.
  • Knowledge of SQL query language.


Apply for this Job
* Required
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X

Application consent for Time Inc.

By clicking the “I Accept” button you expressly make the following representations and warranties and give your consents as described below:

Time Inc. collects your personal data for the purposes of managing Time Inc.’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Time Inc. may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.

Time Inc. does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Time Inc. has international sites and Time Inc. uses resources located throughout the world. Time Inc. may from time to time also use third parties to act on Time Inc.’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Time Inc. group of companies as well as to third parties acting on Time Inc.’s behalf, including also transfers to servers and databases outside the country where you provided Time Inc. with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

Share this job: