About Time Customer Service, Inc (TCS)

ROLLING STONE. PEOPLE. NATIONAL GEOGRAPHIC. FORTUNE. TCS helps deliver some of the most prestigious and widely read publications in the world. And we do it through world-class customer service, order fulfillment and subscription renewal services. Our highly trained team of specialists oversees every detail of distribution and subscription management, from high-speed ordering and payment processing to mailing and 360-degree marketing. Today’s consumer has access to information, news and entertainment like never before. Whether our customers choose to receive their Time Inc. content by magazine, book, digital download, web, video or any of the other many channels available today, it’s our job to make sure they’re always connected to their favorite brands.


The Job:

The Software Engineer is responsible for the support and maintenance of critical business applications as wells as the analysis, design, development, integration, and timely delivery of new applications and enhancements to existing applications. 


You Will:

  • Have a strong technical foundation.
  • Be able to analyze and document complex business processes.
  • Recognize automation opportunities for manual processes and bring them to fruition.
  • Be driven by improving quality, lowering costs, and increasing productivity.
  • Have an appreciation for process and controls and the discipline to adhere to governance.
  • Work well with a diverse and globally distributed team.
  • Be self-starter who can deliver high results with minimal direct supervision.


Core Responsibilities:

In this role, you will be responsible for taking ownership of a variety of applications that support Time Customer Service’s Outbound Mailing Operation which manufactures and mails more than 370,000,000 pieces of mail and ships more than 2,000,000 million premiums annually.


Responsibilities include:

  • Developing new applications, interfaces, and enhancements.
  • Working with operational leads to gather project objectives and document requirements.
  • Analyzing systems and creating technical design documentation.
  • Working as part of a globally distributed Agile team that shares in providing application support, maintenance, and new functionality around the clock.
  • Ensuring systems are available for the business regardless of the time of day or night.
  • Providing quality assurance to ensure that software defects are corrected before being introduced to the business.



  • Proficiency writing client-server and web-based .NET applications in either Visual Basic or C#.
  • Strong SQL / relational database programming skills
  • Demonstrated ability to create reports and dashboards using Visual Studio.
  • Experience using Git or another Distributed Version Control System (DVCS)
  • Strong verbal and written communication skills and an ability to work in a team environment
  • Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Project, and Visio).
  • Proficiency with Office 365 (Outlook, SKYPE for business, Planner, and SharePoint).



  • Bachelor’s degree in Computer Science, Management Information Systems, or related degree
  • MBA degree desirable


You Are:

  • Collaborative: You have a flexible, open approach to work. You approach your career like a journey, taking on big challenges with zero ego – and crushing it.
  • Proven: You’re a results-oriented multi-tasker who loves a challenge. You’re able to work on multiple projects simultaneously and think independently.  You have a personal commitment to complete a project with a conscientious attitude and good follow-through. You see that all assignments are completed correctly and uphold department and company standards.
  • Communicative: Whether written or orally, your communication skills are outstanding in any context. Your interactions with clients and coworkers move business forward in a dynamic, entrepreneurial environment.
Apply for this Job
* Required

File   X
File   X

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Time Inc. are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Share this job: