Meredith Corporation (NYSE: MDP; meredith.com) has been committed to service journalism for 115 years. Today, Meredith uses multiple distribution platforms — including broadcast television, print, digital, mobile and video — to provide consumers with content they desire and to deliver the messages of its advertising and marketing partners.
Meredith's National Media Group reaches nearly 200 million unduplicated American consumers every month, including 85 percent of U.S. Millennial women. Meredith is a leader in creating content across media platforms and life stages in key consumer interest areas such as celebrity, food, lifestyle, home, parenting, beauty, fashion, news and sports. Meredith also features robust brand licensing activities including more than 3,000 SKUs of branded products at 5,000 Walmart stores across the U.S. and at walmart.com., as well as innovative business-to-business marketing solutions provided by Meredith Xcelerated Marketing.
Meredith's Local Media Group includes 17 television stations reaching more than 11 percent of U.S. households. Meredith's portfolio is concentrated in large, fast-growing markets, with seven stations in the nation's Top 25 and 13 in Top 50 markets. Meredith's stations produce 700 hours of local news and entertainment content each week, and operate leading local digital destinations.
This is a visible position requiring a high level of responsiveness with technical skill and professionalism. Must rely on experience and technical knowledge to plan and accomplish the team objectives. The Technical Analyst is required to be able to work with all levels of management, technical and non-technical and resolve tickets via Jira ticket system. Ability to prioritize and multi-task when answering emails, taking phone calls, or walk-ups and respond accordingly to all requests in a timely manner. Assists employees in the office and remote locations with technical computer support of laptops, desktops, virtual desktops, mobile devices, applications and related technology. This includes performance of routine troubleshooting, support and maintenance. Research complex problems, identifies specifications, installs software/hardware and tests computing systems and peripherals within established guidelines.
Install, configure, maintain and support PC/MAC hardware and software for the end user computing environment
Inventory control of computer hardware and peripherals
Perform hands-on fixes and upgrades of hardware
Provide 2nd tier support of phone and computer technology
Assist other internal groups as needed with technical problems and questions
Assist with technical projects as necessary
Provide after hours and weekend support as needed
Provide standards and policies to end users where applicable
Monitors, responds and updates ticketing system to reflect status
Perform all other duties as assigned
Two to five years similar work experience required
Knowledge of Windows operating systems (7,8), Mac OS, mobile devices, peripherals, printers
Executing standard troubleshooting procedures
Excellent communication and customer service skills
Ability to work effectively and efficiently with little direct supervision
Must be detail oriented
Bachelor's Degree in Information Technology, Computer Science