Location: West Los Angeles, CA 90024

REQUIRED: 7+ years’ experience in a product owner/leader role, in a fast-paced technology, e-commerce, SaaS-based environment: analyzing, clarifying and translating business/functional requirements; documenting current and future state business process flows; in technical troubleshooting and problem solving; coordinating/managing enterprise scale SaaS based software solutions; managing scope of work, and change management efforts

We’re seeking -- intellectually curious, analytical, creative, innovative, results-oriented professionals. You operate from data, market, customer, and consumer insights. You seek out solutions to real-world business, technology, and consumer engagement opportunities. You are all about winning!


As a Senior Product Manager/Director of Product, you will work under the direction of the Head of Product, and collaborate with others to drive Tillster’s product roadmap; key customer relationships, initiatives and outcomes; and product delivery through direct engagement with development and other Tillster teams. You and your colleagues are key to Tillster’s platform and scalability through a product roadmap that is configurable, scalable and extensible.

Your goal will be to build a best-in-class platform and products which deliver outcomes for our global, multi-unit Quick Service Restaurant (QSR) brand customers as well as drive company’s growth. Your ability to break down complex problems into actionable steps will drive product strategy, innovation and development.


  • Develop the product roadmap and manage multi-functional teams to build the platform and deliver products and outcomes to the customers
  • Collaborate with sales/business development, account management, marketing, data analytics, customer success, technology, and other teams to determine competitiveness of new technologies and to develop new products, and product roadmap
  • Actively engage customer and key stakeholders to drive business requirements definition­ and keep all stakeholders informed of progress; ensure that executive sponsors and others are aware of any potential roadblocks or inability to deliver as committed
  • Externally, represent Tillster and its business, products and services offering, and internally, be a balanced advocate of the business needs of clients and key stakeholders
  • Own the product backlog and decide what does and what does not go into it; determine what items will deliver the highest value to the company and the customer
  • Gather requirements, conduct gap analyses, write business and technical specifications
  • Assess and manage scope of work, decomposing high level business requirements and develop into lower level tasks
  • Test and monitor for customer and user satisfaction and resolve any issues related to delivering satisfaction as evidenced by analysis, traffic, reviews, customer feedback and the like
  • Understand and develop business process workflows and how they are supported through impact and workarounds, and evaluate alternative business solutions
  • Lead business users and stakeholders in a forum where product enhancements are reviewed and rated based on a priority assessment, in preparation for release planning and development
  • Create user training and on-going support documentation, and facilitate training sessions
  • Lead, manage and utilize tools, systems and methodologies which are consistent with an Agile product environment; work with colleagues to mature Tillster’s Agile methodologies and specific disciplines such as effective retrospectives
  • Coach and mentor other Product professionals
  • Other duties as required or directed


In addition to the above-mentioned requirements, you will also need to possess:

  • Demonstrable strategic and operational business acumen
  • Demonstrable technical/technology knowledge and expertise
  • Knowledgeable, and hands-on expertise in: business process and data analysis, functional design, modeling, product development processes, and software testing
  • Acting as a Subject Matter Expert for specific business processes, team player, happily and willingly shares knowledge with other business users and stakeholders
  • Customer focused with high quality standards
  • Excellent communication and organization skills required
  • Inspiring, open-minded, hard-working, collaborative and passionate
  • Previous experience in restaurant industry a plus
  • Bachelor’s degree in relevant field of work
  • Ability to travel as business needs demand


  • Agile/SCRUM MASTER Certifications

About Tillster

Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we’ve developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.


Tillster is proudly an Equal Opportunity Employer
Local Candidates Strongly Preferred
Relocation Assistance Considered
No visa sponsorship
Principals only – no Agencies or calls please

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