TIER Mobility is Europe’s leading shared micro-mobility provider, with a mission to Change Mobility for Good. By providing people with a range of shared, light electric vehicles, from e-scooters to e-bikes and e-mopeds, powered by a proprietary Energy Network, TIER helps cities reduce their dependence on cars. Founded in 2018 by Lawrence Leuschner, Matthias Laug and Julian Blessin.
Recently we have closed a financial transaction to merge with Dott. Together we create the European champion of shared micro-mobility, with revenues of €250m, supporting over 125M trips a year in more than 20 countries. Following this closing, teams across TIER and Dott will be progressively integrated. There has never been a more exciting time to join this ride!
Fixed term contract (4 months), part time (20 hours/week)
- Providing our growing team with IT support
- Resolving support tickets either in our ticketing system or by phone call if necessary
- Displaying excellent support by communicating effectively, being available to answer questions clearly, being able to guide the user through the task or by providing users with the right documentation on how they can solve the problem independently
- Communicating and updating the status of requests such as for hardware purchases or service changes
- Collaborating with our identity & access management compliance requirements by carefully granting only the necessary permissions to authorized users
- You bring a can-do and hands-on mentality and support projects, considering milestones, timelines, and dependencies
- You follow a sharing-is-caring attitude and ensure that knowledge is transferred to the team on new systems and best practices
- Prior experience working in technical support or a similar qualification, ideally with Jira Service Desk experience
- Solving technical problems is something you enjoy and no matter how big or small the issue you bring a great service attitude
- A modest experience troubleshooting issues on end-user systems
- You enjoy the dynamic nature of a hyper-growth environment and can adapt quickly to change
- When it comes to complicated issues, you have a collaborative and receptive approach to handle it
- Full professional English and Hungarian proficiency
We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at TIER. We take affirmative action to ensure equal opportunity for your application, regardless to your nationality, ethnic or national origin, skin color, religion, disability, sex, sexual orientation or gender identity. Come as you are and join our ride!
In case you are living with disabilities, chronic illness or neurodiversity please inform us, to provide you with the proper assistance in the application process.
If we could spark your interest and you want to change mobility for good with us, apply now and let us know why you’re the one for the job! We encourage everyone to apply and grow with us. Even if you may not tick all the boxes of the requirements, we are happy to hear about the value you can add to the team. We are all learners!
We are looking forward to your application!
