About Tide
At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
About the team
Funding Options joined the Tide family in early 2023. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through our multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.
About the role
We’re looking for a data-driven Operations Manager, ideally with experience in Consulting, Operations, Finance, or Technology. In this role you’ll become a key member of Tide’s Partner Credit Services and work with teams from across the company - including Product, Tech, Sales, Partnerships, Member Support, Financial Crime, Finance - as well as our partners and Tide Members.
As an Operations Manager at Tide you’ll join an ambitious team of highly motivated, talented Tideans who love to collaborate, and are driven by helping people achieve their business ambitions. We live and breathe our values, which are to put our members first, work as one team and be data driven.
Some of the things you will be doing
- Playing a key role in launching new products and building out the operations function for our lending operations
- Inputting to Product Managers for manual and automated process and feature design
- Ensuring that impacted Tide and partner functions are operationally ready to support PCS products and SLAs are in place where needed
- Monitoring SLAs and operational performance, and investigating and resolving deviations with the relevant parties
- Executing manual processes needed to support our products and optimizing these for efficiency
- Acting as “level 3 support” providing expertise and working with product and technology to resolve issues
- Acting as the voice of the customer. You will wear tide member’s goggles to define a smooth experience
- Providing support to the rest of Operations worldwide. Guiding the operations community towards constant improvement
What we are looking for:
- You have experience in Finance, Consulting, Technology or Operations
- You are organized - can deliver complex projects spanning multiple work streams and functional areas
- You are responsible - we need to be able to trust you to own projects with minimal oversight, but to bring in help when needed
- You are proactive - you’ll need to enjoy the challenge of continuously improving processes and always be on the hunt for the next problem that needs to be fixed!
- You have to have a strong attention to detail - you need a sixth sense for when things don’t look right and the conviction to investigate whether it’s a larger problem!
- You have excellent written and verbal communication skills in English - you’ll be explaining the root causes of problems to management and working with providers to get to the bottom of problems
- You are resilient - you’re willing to spend the time it takes to discover where a problem lies and not stop until it’s solved
- You are able to balance project based work where there is a lot of change and ambiguity (especially as we release new products) with routine operational tasks that need to get done, and done consistently (to support products that are already live)
- You are customer-focused and a team player
What you’ll get in return:
Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget in the amount of 1000 BGN per year
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Multisport card
- Food vouchers
- Snacks, light food, drinks in the office
- WFH equipment allowance
Tidean Ways of Working
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
Tide is a place for everyone
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our
members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
