Field Sales Team Lead

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.   

About the role

You’re excited for a unique role and the opportunity to build and manage a task force of successful Field Sales agents, within Tide’s Business Development team. As a Field Sales Team Lead for the Personal Contact Marketing channel, you will be creating a team from scratch and will be responsible for creating the strategy for Tide’s new field sales team. Your aim will be to generate new business for Tide via face-to-face interaction.

You and your team will be travelling across Germany to spread the word about Tide. You’ll be incredibly data-driven, organized with strong attention to detail, whilst you work to organize events and sales projects across two sales teams (Onboarding and Business Development). Working in a fast-paced, ever-changing environment will excite you, you’ll thrive working towards high targets in an environment of ambiguity and will have an interest in the fintech industry.

You will need to have leadership qualities and be able to motivate a task force in a data-driven way, this will require you to build your own dashboards and monitor individual KPIs for the Field Sales agents, and yourself. You will be the ‘go-to’ person, so it's imperative that you are well organized and are able to work independently to prevent any potential blockers whilst providing visibility to other stakeholders.

Some of the things you’ll be doing:

For all Field Sales projects/events attended you will be accountable for the targets being met.

NOTE: Whilst you scale the team, you will be completing B2B sales and hosting events yourself.

1. Hiring and Managing a Team of Temporary Field / B2B Sales Agents

   • Building a team of successful field sales agents nationally around Germany, owning the entire end-to-end recruitment process (sourcing CVs via job ads, your own network, and LinkedIn).

   • Suggesting alternative and creative solutions to ensure continuous hiring of temporary agents, such as attending recruitment fairs, working with marketing agencies, etc.

   • Ensuring the onboarding experience is seamless, creating and executing a new onboarding process.

   • Managing temporary staff for these field sales projects - training, coaching, and being responsible for their targets and day-to-day activities.

   • Travelling around Germany to monitor performance, providing daily coaching and feedback to ensure success.

2. Day-to-Day Team Organizing

   • Creating a strategy for scaling Tide’s field sales function.

   • Ensuring sales are compliant and agents adhere to Tide values.

   • Planning weekly rotas, ensuring agents' time is split between calls and field sales work to maintain motivation and prevent fatigue.

   • Managing the team budget, paying commission and initiatives, and building a competitive commission structure for agents.

   • Meeting your own field sales targets and joining the team in and around Germany for coaching purposes, approaching prospective leads and converting them into fully-fledged Tide members.

   • Presenting daily and weekly on the field sales stats, optimizing based on the most successful locations and events.

3. Events

   • Organizing events end-to-end (sales-focused exhibitions, team-focused days out, and recruitment-focused hiring evenings).

   • Working with designers for exhibitions to set up stands, organizing merchandise, food orders, and training materials ahead of events.

   • Designing tracking metrics for events, ordering necessary software and furniture for stands (TVs, Wifi, Laptops, etc.).

   • Being present on stand during events to ensure smooth operations and accountability for end-to-end targets.

   • Building strong relationships with the sales team, identifying areas for management to improve well-being, and suggesting and executing solutions

   • Conducting monthly engagement surveys to enhance understanding of team engagement and organizing activities and initiatives to tackle this.

You’ll be a great fit if you:

• You have excellent written and spoken German language

• Are ambitious, a self-starter, and do not need hand-holding.

• Are a natural salesperson, keen to push conversions over the line and hit the targets.

• Have experience managing field sales representatives/your own experience handling door-to-door sales.

• Have experience managing sales events and building large teams/task forces of temporary staff.

• Are committed to employee well-being and love the opportunity to shape and improve team culture through events/team initiatives.

• Are comfortable shaping a role as your own, excited to come in and hit the ground running from day 1.

• Are data-driven, defining field sales strategies/processes based on data, and constantly optimizing and improving.

• Have strong IT skills with Excel, PowerPoint, high attention to detail, and comfort documenting all projects undertaken by yourself and the field sales agents.

• Feel comfortable working in a fast-paced, quickly changing environment.

• Are confident, outgoing, and enthusiastic.

• Are incredibly self-motivated and conscientious, wanting to make a real difference to the business.

• Are comfortable with ad-hoc tasks to support other business areas.

• Have the ability to listen, learn, adapt to feedback, and love working in a close-knit team.

• May have experience with applicant tracking systems such as Greenhouse.

• Have experience in managing diverse teams in a hybrid working environment.

What you’ll get in return:

• 25 days holiday with the ability to buy 5 extra days per year
• We invest in your development with a EUR 1,000 professional L&D budget per year and ability to access thousands of resources through the Learnerbly platform (available after you pass your probation period)
• Statutory Health Insurance
• Statutory Pension contribution
• Parental Leave
• 3 days paid volunteering or L&D time off per year
• Mental health support through Plumm
• Flexible work from home, Tide will also contribute 50% of office equipment for your remote working - up to EUR 200.
• Work and travel globally  - up to 90 days per country outside of your home country
• Team socials
• Sabbatical Leave

Tidean Ways of Working 

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.