About Tide
At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
About the team
Funding Options joined the Tide family in early 2023. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through our multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.
About the role
- Some of the things you’ll be doing:
- Overseeing all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups
- Working closely with users to resolve user support tickets.
- Working on automations (Flow), to help improve business processes
- Identifying and gathering requirements from users and stakeholders
- Supporting team members and monitor user adoption of Salesforce tools in our organization
- Providing ongoing user training and create training materials as needed
You will be a great fit if:
- You have clear oral and written communicator, able to explain technical issues in non-technical language
- You possess excellent level of written and spoken English
- You are capable of prioritizing workload and balance BAU tasks with longer term project work
- You're a good problem solver, able to think creatively about ways to tackle user/business requirements
- You have proven work experience as a Salesforce Administrator or similar role
- You are Salesforce certified administrator ADM 201
- You have extensive experience in the administration and maintenance of Salesforce systems
You have experience of improving UX, e.g. through improving page layouts and use of dynamic forms
- You have in-depth knowledge of Salesforce products and their functionalities
- You are enthusiastic about Salesforce, and demonstrable commitment to learning about new Salesforce functions, features and releases.
- You are knowledgeable of/Experienced in working with third party integrations
- You are knowledgeable of/Experienced in using the AppExchange
Tech stack:
- Salesforce
- Natterbox
- Twilio
- ShareFile
- Jira/Confluence
- GMail/GSuite
- Slack
What you'll get in return:
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Family-Friendly Leave (according to statutory)
- Personal L&D budget in the amount of 500 EUR per year
- Mental wellbeing platform Plum
- WFH equipment allowance
Tidean Ways of Working
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
Tide is a place for everyone
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
