Tia is the next-gen women’s health platform fusing empathy & innovation to help women thrive.
 
Tia is the next generation women’s healthcare platform bringing empathy and innovation together to help women thrive. Our interdisciplinary team of doctors, designers & data enthusiasts have seen first-hand how women's needs have been radically underserved and underestimated, and are on a mission to build a new distinctly female care model from the ground up, online and offline.
 
Tia’s ecosystem of products, tools and services — from the Tia app to the Tia Clinic, a real-world gynecology, primary care, & wellness practice based in NYC — is connected by a unique, human-centered approach to care that focuses on listening and learning all about women and their holistic needs, from anatomy to emotions, from gut health to getting it on. Tia encourages honest and transparent conversations about patients’ health, both with their care team and their community of members, to help women make independent and informed healthcare decisions with confidence and ease.

Role Title: Clinic Manager

Location: San Francisco - Tia Clinic is located at 1500 Mission St, San Francisco CA 94103

Manager: VP of Operations

Role Summary: As the San Francisco Tia Clinic Manager opening a new market, you will lead and oversee the clinic day-to-day operations and work closely with our Providers, Medical Assistants, Care Coordinators, Front Desk Associates and HQ teams, including managing all administrative staff. You will support the clinic team by setting the tone and intention at the clinic as an inspirational and thoughtful leader.

Tia Company values you “spike” on: 
  • Be compassionate
  • Achieve excellence, with regard to impact over effort
  • Ownership mentality
  • Experiment always, despite the possibility of failure
  • Practice a meritocracy of ideas
  • Teamwork centric but with respect for top down directives when necessary
  • Act as a pack, not a lone wolf
  • Find joy and gratitude every day

Abilities:

  • Ability to connect with others, exudes empathy and compassion 
  • Self-motivated 
  • Team player 
  • Excellent communicator
  • Excellent client service orientation 
  • Extremely good at prioritization
  • Highly organized 
  • Process-oriented thinking
  • Ability to drive to decisions 
  • Interpersonal communication + empathy 
  • Time management 
  • Problem perception + escalation 
  • Creative problem-solving  
  • Ability to manage and communicate up
  • Can navigate ambiguity
  • “Rallys the troops”

Skills: 

  • Proficiency in MS/Google Suite
  • Customer service skills
  • Process of creating and implementing SOPs 
  • Problem perception + escalation 
  • Recruiting processes
  • Skills to motivate. You can build a team of leaders
  • Talent magnet / people management
  • Budget and P&L management
  • Must thrive in a start-up environment and be comfortable with change

Responsibilities: 

  • Clinic Management: Achieve excellence, with regard to impact over effort to ensure every aspect across the patient and provider experience runs flawlessly
    • Lead by example as the hospitality champion of our clinic
    • Work to maintain a strong relationship between the Care Team and front of house team
    • Oversee the front of house day to day operations 
  • Operations Management: Ensure clinic operations runs smoothly including all systems and processes with an ownership mentality
    • Lead by example as the hospitality champion of our clinic
      • Create and manage the staff schedule
      • Manage payroll across the clinic
      • Work with business leaders of the market to ensure that the clinic operations are meeting P&L standards and quality metric standards are being tracked + support pathways to rectifying off target metrics
      • Manage office supply ordering, budget and inventory
      • Build out clinic training materials, guidelines, and manuals with the operations team
      • Escalate training and process feedback to the Operations team and take initiative to recommend new processes
      • Oversee IT functions including phone and email to ensure they meet Tia’s standards
      • Uphold the retail / experience quality bar and reporting concerns to HQ
    • Draft and send weekly communication emails to the clinic team
    • Manage credentialing, payer admin requests, etc., on behalf of providers, as needed
  • Ensure proper use of, and roll outs for, technology solutions across the clinic
    • Ensure clinic team is trained effectively on the various technology solutions deployed at the clinic
    • Work with the technology teams to report issues, and triage bugs when necessary 
    • Participate in the product feedback and development cycle 
    • Hold all clinic employees accountable to using technology in the appropriate ways
  • Talent Management Life Cycle - Work closely with the Operations/People Operations teams on recruiting and hiring, working to ensure that the clinic has excellent talent acquisition practices and effective onboarding and training
    • Lead hiring across the clinic for front of house team (i.e. front desk associates, medical assistants, etc.,), including interview design framework, communication, scheduling, planning, interviewing, and hiring decisions
    • Work with the Operations/People Ops team to recruit additional clinic staff 
      • Oversee the onboarding and training for all new hires, including the care team
      • Ensure that every new employee has an excellent onboarding experience
    • Ensure that proper security & access is given as needed to the right employees across Tia assets / documents / licenses
    • Deliver and manage clinic team member materials including contractor contracts, employee agreements, termination letters, and employee handbooks
  • Management & Leadership: Set the tone and intention of your clinic to inspire positive collaboration with your team by acting as a pack, not a lone wolf
    • Be a knowledgeable resource and leader for the team and for Tia’s members
    • Triage patient complaints, as necessary
    • Manage the front of house staff, medical assistants, and ultrasound tech and oversee performance management for FDA’s
      • Deliver feedback and maintain open lines of communication with all clinic employees
    • Build and foster relationships between clinic staff and hq employees
    • Work directly with the Operations/People Ops Teams to identify staffing needs including hiring, training, disciplining, and additional needs as required
    • Partner with Operations/Membership teams to create clinic business plans and execute on client acquisition and retention strategies
    • Monitor trends, make recommendations and share feedback with operations team

Additional Information:

  • Must be able to work some flexible/non-traditional hours including weekends and some holidays
  • Proven leadership in the healthcare industry
  • 3-6 years of management experience (multi-unit experience is a plus) 
  • Hospitality background a plus
  • Medical, dental, and vision benefits
  • Paid holidays, vacation, and sick leave
  • 401k benefits
  • Open to travel 5-10% of the job (to other markets, offsites, new space openings)

This position may require attendance at company and team off-sites and is subject the Company’s vaccine requirement, as permitted by law and subject to reasonable accommodation.

Tia is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.
 
If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!

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At Tia, we’re passionate about creating a place where each individual — patient, provider & employee is empowered to be and care for their whole selves. We take an intersectional approach that recognizes the multitude of ways age, sex, gender, race, ethnicity, religion, ability, sexual orientation, and economic status impact us — clinically, psychosocially, and experientially. We prioritize reaching a diverse pool of candidates and provide diverse representation on every interview panel to make Tia an inclusive workplace. We value all voices in decision-making and through accountability, collaboration, and innovation, we seek to scale with diversity, equity & inclusion at the core.

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