Tia is the next generation women’s healthcare platform bringing empathy and innovation together to help women thrive. Our interdisciplinary team of doctors, designers & data enthusiasts have seen first-hand how women's needs have been radically underserved and underestimated, and are on a mission to build a new distinctly female care model from the ground up, online and offline.

Tia’s ecosystem of products, tools and services — from the Tia app to the Tia Clinic, a real-world gynecology, primary care, & wellness practice based in NYC — is connected by a unique, human-centered approach to care that focuses on listening and learning all about women and their holistic needs, from anatomy to emotions, from gut health to getting it on. Tia encourages honest and transparent conversations about patients’ health, both with their care team and their community of members, to help women make independent and informed healthcare decisions with confidence and ease.

Role: 1:1 Sales Strategy and Operations Lead

Manager: Head of Growth

Role Summary: 

The 1:1 SALES STRATEGY AND OPERATIONS LEAD will be responsible for building and scaling a highly performing team of sales associates across all 1:1 channels - phone, web chat and texting. The sales team is an integral part of the Growth Marketing Team at Tia - contributing to and closing new member sales via a relationship based sales approach. The sales team is the “face of Tia” and essential in communicating an empathetic and informative brand  to prospective members. You’ll be responsible for building the infrastructure of the team -- defining quality and  key processes for the service today  and partnering with other leaders Tia to  define how 1:1 Sales scales with Tia. 


  • Act as a pack, not a lone wolf. 
  • To enable continuous growth, communicate with equal parts compassion & candor.
  • Ask why, then why again.
  • Be driven to achieve excellence, but with regard to impact over effort.
  • Make the implicit explicit. 
  • Find your superpower. Help others find theirs.
  • Insist on diversity


  • Interpersonal communication & empathy
  • Working cross functionally
  • Strongly adheres to process
  • Creative & open minded
  • Relationship building
  • Process-oriented
  • Detail-oriented
  • Clear & concise communications


  • 3+ years of management experience, 5+ years of experience across customer experience and/or project management roles. 
  • Exceptional team management skills with the ability to bring the best out of every team member
  • Analytically minded-- know how to use numbers to drive business 
  • Experience operating as a subject matter expert in customer-facing roles, preferably at a fast growing start up 
  • Willingness to learn new technologies & frameworks
  • Developing processes where needed and driving for continuous improvement 


1. Build & operationalize a high performing Sales Team

  • Define the vision for 1:1 sales at Tia & ensure we’re constantly making progress toward that vision
  • Build the structural process for how the team operates. Work to constantly optimize and automate workflow to create team efficiency. 
  • Define & own workforce planning strategy by strategically recruiting and staffing the team to drive excellent quality while maintaining viable financial outcomes. 
  • Develop high quality onboarding programs that allow new hires to get up to speed quickly

2.Deliver best-in-class sales results to hit new member targets

  • You’ll have ownership over the outcome of the sales team-- from how efficiently the team is working to the customer experiences that are being delivered
  • Develop & manage all operational metrics for the organization-- from high level metrics to individual sales teams metrics - across the various workflows & channels
  • Develop a QA program to ensure that the sales team is continuously delivering high-quality sales through a period of rapid scale.
  • Responsible for defining what high quality training looks like for the sales team

3. Team Leadership and Cross Functional Partnership

  • Lead the Sales team with compassion, candor and clear vision.
  • Foster a great experience  and culture for the team that motivates them to deliver excellent work.
  • Develop team members and define career growth pathways for members of the sales team at all levels
  • Partner with teams across the organization to ensure the sales team are ready to handle all possible inquires-- ranging from new product rollouts to new tone & voice guidelines
  • Unlimited vacation
  • Free Tia membership
  • Competitive stock option package
  • $300 one-time WFH stipend
  • $50/month phone and internet reimbursement 
  • Medical, dental, and vision benefits
  • 401k program (no matching at this time)
  • Top of the line 15” Macbook Pro 
  • Travel stipend for team off-sites

This position may require attendance at company and team off-sites and is subject the Company’s vaccine requirement, as permitted by law and subject to reasonable accommodation.

Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.
If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us! 

Apply for this Job

* Required

Diversity, Equity, and Inclusion Questions

At Tia, we’re passionate about creating a place where each individual — patient, provider & employee is empowered to be and care for their whole selves. We take an intersectional approach that recognizes the multitude of ways age, sex, gender, race, ethnicity, religion, ability, sexual orientation, and economic status impact us — clinically, psychosocially, and experientially. We prioritize reaching a diverse pool of candidates and provide diverse representation on every interview panel to make Tia an inclusive workplace. We value all voices in decision-making and through accountability, collaboration, and innovation, we seek to scale with diversity, equity & inclusion at the core.


Do you identify as transgender? (Select one)

Are you Hispanic or Latinx? (Select one)

Race (Please select two or more options that best describes how you identify)

Sexual Orientation (Select one)


Protected Veteran Status (Select one)

Disability Status (Select one)

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Tia are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.