Tia is the next-gen women’s health platform fusing empathy & innovation to help women thrive.
 
Tia is the next generation women’s healthcare platform bringing empathy and innovation together to help women thrive. Our interdisciplinary team of doctors, designers & data enthusiasts have seen first-hand how women's needs have been radically underserved and underestimated, and are on a mission to build a new distinctly female care model from the ground up, online and offline.
 
Tia’s ecosystem of products, tools and services — from the Tia app to the Tia Clinic, a real-world gynecology, primary care, & wellness practice based in NYC — is connected by a unique, human-centered approach to care that focuses on listening and learning all about women and their holistic needs, from anatomy to emotions, from gut health to getting it on. Tia encourages honest and transparent conversations about patients’ health, both with their care team and their community of members, to help women make independent and informed healthcare decisions with confidence and ease.

Role Title: Clinic Manager

Location: New York 

Role Summary: As a Tia Clinic Manager, you will lead and oversee the clinic day-to-day on site operations and work closely with our Providers, Medical Assistants, Care Coordinators, Front Desk Associates and HQ teams, including managing all administrative staff. You will maintain a 360 view of clinic operations, facilities (maintenance, IT, security), patient experience, retail/F&B, cleaning, supply inventory management, and payroll, and ensure brand standards are upheld. You will support the clinic team by setting the tone and intention at the clinic as an inspirational and thoughtful leader.

Tia Company values you “spike” on: 

  • Be compassionate
  • Achieve excellence, with regard to impact over effort
  • Ownership mentality
  • Practice a meritocracy of ideas
  • Teamwork centric but with respect for top down directives when necessary
  • Find joy and gratitude every day

Abilities:

  • Ability to connect with others, exudes empathy and compassion 
  • Self-motivated 
  • Team player 
  • Excellent communicator
  • Attention to detail
  • Customer service oriented
  • Excellent client service orientation 
  • Extremely good at prioritization
  • Detail oriented
  • Highly organized 
  • Process-oriented thinking
  • Ability to drive to decisions 
  • Interpersonal communication + empathy 
  • Time management 
  • Problem perception + escalation 
  • Creative problem-solving  
  • Ability to manage and communicate up
  • “rallies the troops”

Skills: 

  • Proficiency in MS/Google Suite
  • Customer service skills
  • Process of creating and implementing SOPs 
  • Problem perception + escalation 
  • Invoicing processes
  • Recruiting processes
  • Skills to motivate. You can build a team of leaders
  • Management of systems and people
  • Must thrive in a start-up environment and be comfortable with change 

Responsibilities: 

  1. Clinic Management: Achieve excellence, with regard to impact over effort to ensure every aspect across the patient and provider experience runs flawlessly
    • Lead by example as the hospitality champion of our clinic
    • Work to maintain a strong relationship between the Care Team and front of house team
    • You will support the clinic team by setting the tone and intention at the clinic as an inspirational and thoughtful leader
    • As chief braider, you’ll ensure synergy between all in-clinic employee workflows, working closely with the team to navigate problem solving and escalation pathways
  2. Operations Management: Ensure clinic site operations runs smoothly including all systems and processes with an ownership mentality
    • Oversee the front of house on site day to day operations 
    • Maintain a 360-view of clinic operations, facilities (maintenance, IT, security), patient experience, retail/F&B, cleaning, supply inventory management, payroll, and ensure brand standards are consistently met;
      • Manage payroll across the clinic
      • Work with market leads to ensure that the clinic operations are meeting P&L standards and quality metric standards are being tracked + support pathways to rectifying off target metrics
      • Manage supply inventory
      • Escalate training and process feedback to the Operations team and take initiative to recommend new processes
      • Oversee IT functions including phone and email to ensure they meet Tia’s standards
      • Uphold the retail / experience quality bar and reporting concerns to HQ
    • Draft and send weekly communication emails to the clinic team
  3. Ensure proper use of, and roll outs for, technology solutions across the clinic
    • Ensure clinic team is trained effectively on the various technology solutions deployed at the clinic
    • Work with the technology teams to report issues, and triage bugs when necessary 
    • Participate in the product feedback and development cycle 
    • Hold all clinic employees accountable to using technology in the appropriate ways
  4. Talent Management Life Cycle - Work closely with the Operations/People Operations teams on recruiting and hiring, working to ensure that the clinic has excellent talent acquisition practices and effective onboarding and training
    • Lead hiring across the clinic for front of house team (i.e. front desk associates, medical assistants, ultrasound techs), including interview design framework, communication, scheduling, planning, interviewing, and hiring decisions
    • Work with the Recruiting/People Ops team to recruit additional clinic staff 
      • Oversee the onboarding and training for all new hires, including the care team
      • Ensure that every new employee has an excellent onboarding experience
    • Ensure that proper security & access is given as needed to the right employees across Tia assets / documents / licenses
    • Deliver and manage clinic team member materials including contractor contracts, employee agreements, termination letters, and employee handbooks
  5. Management & Leadership: Set the tone and intention of your clinic to inspire positive collaboration with your team by acting as a pack, not a lone wolf 
    • Be a knowledgeable resource and leader for the team and for Tia’s members
    • Triage patient complaints
    • Manage the front of house staff, medical assistants, and ultrasound tech and oversee performance management 
      • Deliver feedback and maintain open lines of communication with all clinic employees
    • Build and foster relationships between clinic staff and hq employees
    • Work directly with the People Operations Team to identify staffing needs including hiring, training, disciplining, and additional needs as required
    • Partner with Operations/Membership teams to create clinic business plans and execute on client acquisition and retention strategies

 

This position may require attendance at company and team off-sites and is subject the Company’s vaccine requirement, as permitted by law and subject to reasonable accommodation.

Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!

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