About Tia:

Tia is a full-stack women's healthcare business that builds products, tools and services to help every woman be her own patient advocate and get meaningfully better healthcare. Our latest product is the Tia Clinic — a "one-stop-shop" for female health with gynecology, primary care and wellness under one roof, and one health record. We’re putting the soul back in medicine, one patient and one provider at a time.

As a mission driven team, we’ve rallied so that patients & providers might be able to experience healthcare with greater satisfaction, less frustration & improved outcomes, which means not just upending operational models, care models and technology, but entirely redefining the emotional journey of each team member as we experience this journey together. 

Read more about Tia’s:

Role Title: Medical Assistant 

Manager: Clinic Manager

Location: PHX - Phoenix Clinic 

Role Summary: As one of Tia’s Medical Assistants you perform routine administrative and clinical tasks to keep the clinic running smoothly. Core functions of your role will include rooming patients, collecting patient health information, messaging with patients, ensuring all rooms are properly prepared throughout the day, collecting & preparing blood and other samples.

Employment Type: 

  • Part Time (approx 20-29 hours /week) 
  • Schedule: Monday-Thursday afternoons/evenings & Friday mornings/afternoons, Saturdays but flexible

Tia Company values you “spike” on: 

  • Probing deeply to understand
  • Asking why then why again
  • Act as a pack not as a lone wolf
  • Finds joy and gratitude every day 
  • Practice Personalized Care

Abilities:

  • Highly organized 
  • Ability to multitask 
  • Strong process orientation
  • Excellent patient service orientation
  • Detail-oriented 
  • Keep a vibe of calm, steadfastness and composure under pressure

Skills:

  • Phlebotomy
  • Vitals documentation
  • Autoclaving + disinfecting 
  • Supply expiry review
  • Supply management & ordering

Responsibilities: 

  • Ask why and probe deeply to understand the reason for the patient's visit. 
      • Review health summary with patient, ensure all the info is accurate
      • Take the patient's vitals and record
  • Close the loop and ensure that all follow ups are handled per clinical process and in a timely manner. 
      • Confirm patients current pharmacy preference and update in TiaMD and DrChrono
      • Order Labs and imaging 
      • Ensure all Dx codes are properly added to lab and imaging orders
  • Act as a pack with fellow MAs, front of house staff and NPs/MDs to ensure the proper “air traffic controlling” in the clinic
      • Ensure that patients are moved from front of house to back of house- “room patients”
      • Leverage providers with signals if they are running behind / clinic is backed up
      • Monitor the schedule to know who has checked in 
      • Perform review of the schedule the night before, brief providers on the day + think through “air trafficking” requirements for the day
  • Practice Personalized care
      • Review health records of next day patients every day -- ensure providers are briefed on the patients coming in
      • Remember the nuances of each patient, remind providers of these nuances
      • Work to capture nuances and personal needs of each patient in your time with them to help providers and all Tia care professionals better serve the patient
      • Communicate and document these nuances when appropriate
  • Perform phlebotomy on patients as needed
      • Uphold the clinical guidelines for Phlebotomy
  • Maintain the order and spotlessness of the clinic

Other “nice to have” skills: 

  • As a clinic that seeks to create an environment for all women to feel safe, heard, recognized and avowed in their health, bodies and lives, we are consistently seeking providers with backgrounds that are meaningfully different from those already forming our team. You bring a diverse background, a range of care experiences in different communities or various modalities
  • Former positions in delivering care for women in the following situations is a plus, including care delivery for LGBTQ populations
  • You have experience running data security protocols and have a strong understanding of HIPAA

Other important details:

  • You’re willing to work morning, nights & weekends, if needed
  • You’re authorized to work in the US
  • Tia is an equal opportunity employer

This position may require attendance at company and team off-sites and is subject the Company’s vaccine requirement, as permitted by law and subject to reasonable accommodation.

Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.
 
If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us

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At Tia, we’re passionate about creating a place where each individual — patient, provider & employee is empowered to be and care for their whole selves. We take an intersectional approach that recognizes the multitude of ways age, sex, gender, race, ethnicity, religion, ability, sexual orientation, and economic status impact us — clinically, psychosocially, and experientially. We prioritize reaching a diverse pool of candidates and provide diverse representation on every interview panel to make Tia an inclusive workplace. We value all voices in decision-making and through accountability, collaboration, and innovation, we seek to scale with diversity, equity & inclusion at the core.

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