Operations Lead, Market Management

Manager: Senior Lead, NY & Virtual

Role Summary: 

Tia is an innovative, venture-backed women’s healthcare company on a mission to reinvent women's healthcare.  We are an interdisciplinary team of doctors, researchers, designers, and technologists creating the next generation women’s healthcare platform. Tia blends data-driven technology with a holistic, “multiple tools in the toolkit” care philosophy all unified under a big, bold, sex-positive, ethically female brand.  

Tia is entering a hyper growth phase as we expand into new geographies and service lines, and continue to expand in our existing markets and services. We are looking to hire an operational, analytical, and strategic operations lead to drive business management & improvements in our New York & Virtual markets

Reporting to the Senior Lead, New York & Virtual, this role will be responsible both for deeply understanding what is driving the business on a day-to-day basis and to lead strategic projects that will help to shape the long-term business. 

Values: 

  • Ask why, then why again.
  • Be willing to experiment despite the possibility of failure.
  • Act as a pack, not a lone wolf. 
  • Practice a meritocracy of ideas, but not consensus-based decision-making. 
  • Delineate and distribute responsibility to enable higher quality & higher velocity decisions.
  • Insist on diversity.

Abilities:

  • Ownership: you are able to deeply understand the end-goal of anything you’re working on and what the value is to the business-- you use that as a guiding light to work independently, make decisions independently and organize & drive your own work
  • Strategic thinking: you are consistently able to connect dots and think multiple steps ahead, you keep an acute eye on the competitive landscape and deeply understand where we need to be going. 
  • Analytics & experimentation: you love to try new things, proving them right and proving them wrong. You love being in the numbers and using data analysis to drive operational decision making
  • Cross-functional management:  you thrive in cross-functional environments by delineating roles and responsibilities, over-communicating, listening deeply and asking questions
  • Navigating ambiguity:  you are able to create structure in ambiguity, and don’t let a lack of definition stop you from moving things forward, whether that’s a lack of complete data or an ever changing organization. 
  • Bias for action: you thrive in a fast paced environment and know when things need to move quickly vs. when to find the “perfect” solution

Skills:

  • Strategic thinking — you think about how your work fits into the long-term vision of the company and constantly think about the best way to achieve the goal
  • Cross-functional management — you thrive in cross-functional environments by delineating roles and responsibilities, over-communicating, listening deeply and asking lots and lots of questions
  • Navigating ambiguity — you recognize the ambiguity inherent in the data we collect, and you set and adopt smart strategies to guide your tactical decisions at every stage of the funnel. 
  • Analytical — put simply, you are incredible at crunching the numbers-- you’re able to take disparate data sets to understand what’s happening in the business and you use them to explain what is happening. You bring excellent excel/SQL skills to the table and want to continue developing these

Operational excellence — you think about how to scale the work you & the teams you work with. You are constantly thinking about setting up the infrastructure to execute as quickly as possible.

Responsibilities: 

  • Day-to-day business management & operations
    • Serve as the single owner for a set of operational processes that are crucial to growth, margin improvement, or both in your region. This can include any of the following:
      • Supply operations: running end-to-end capacity management, including provider hiring roadmaps, schedule management, etc
      • Cost operations: running ordering process, reconciliation processes, margin optimization
      • Demand analytics: consistently hold a synthesis for how market demand is performing-- including developing & optimizing dashboards and working cross functional to improve where needed
      • Projections:  run short term projections to ensure excellent ongoing operations.
    • Work cross functionally with key partners to ensure that we’re developing & running optimized processes that include the perspectives of all key stakeholders
    • Consistently bring an analytical lens to your work, and drive data-based decisions 
    • Communicate out effectively & consistently on progress, risk, opportunities
  • Work cross-functionally to identify and execute on strategic projects
    • Use a quantitative & qualitative understanding of the business & long-term goals to identify high-priority needs 
    • Develop project plans that leverage cross-functional teams and maintain teams engaged and on-track to achieve goal
    • Own project end-to-end, from analysis, to project development, to getting your hands dirty and owning the operational execution
  • Serve as the expert in your area & understand the "why" behind performance
    • Dive deeply into the day-to-day operations of your region to understand the key levers, what is moving, and why it is moving by deeply understanding the business data
    • Proactively identify problems that need to be solved and collaborate with product owners to propose value adding projects to fix them
    • Successfully communicate learnings & takeaways with cross-functional teams and, where applicable, turn the learnings into actionable next steps

This position requires in-person office attendance and is subject the Company’s vaccine requirement, as permitted by law and subject to reasonable accommodation.

Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.
 
If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us! 

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At Tia, we’re passionate about creating a place where each individual — patient, provider & employee is empowered to be and care for their whole selves. We take an intersectional approach that recognizes the multitude of ways age, sex, gender, race, ethnicity, religion, ability, sexual orientation, and economic status impact us — clinically, psychosocially, and experientially. We prioritize reaching a diverse pool of candidates and provide diverse representation on every interview panel to make Tia an inclusive workplace. We value all voices in decision-making and through accountability, collaboration, and innovation, we seek to scale with diversity, equity & inclusion at the core.

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