THUNDER | JOB DESCRIPTION

Senior Client Director - Amazon Connect (Sr. Account Executive)

Location: Remote, United States (Preferred Markets: Seattle, Austin, New York)

Summary

Thunder is thrilled to continue expanding our strategic partnership with AWS, and we’re looking for a dynamic Senior Client Director to join our team. In this high-impact role, you will be at the forefront of our collaboration with Amazon, leveraging our expertise in Amazon Connect, Service Cloud Voice, and Salesforce solutions to drive Contact Center as a Service (CCaaS) innovation and deliver transformative value to our clients.

As a seasoned technical seller, you’ll combine your deep technical knowledge and consultative sales skills to forge strong relationships within Amazon and customers, positioning Thunder as a trusted partner in optimizing customer engagement platforms. This is a unique opportunity for a self-starter to be at the forefront of building Thunder’s Amazon Connect practice and AWS partnership. 

We seek dedicated Services sellers who:  

  • Bring a successful track record of solution selling within the Amazon partner ecosystem, and credibility with a deep POV of CCaaS within varying verticals 
  • Are a lead-gen engine and strive to surpass their metrics
  • Are passionate about building relationships, and collaboratively solves problems with customers and channel partners alike 
  • Understand how to credibly scope consulting deals from a technical lens and work closely with project/engagement teams who are delivering the scope of work sold 
  • Demonstrate Thunder’s core values by leading with transparency, empathy, ownership and adaptability - with a good dose of grit! 

“Day to Day” Role + Responsibilities

  • Sell Thunder’s best-in-class Amazon Connect multi-cloud implementation and managed services offerings
  • Hit and exceed expected Sales metrics, to include conducting at least 4 meaningful meetings a day
  • Partner with clients within varying verticals, serving as a trusted advisor, creating and executing tailored business plans for consistent sales engagement process
  • Interact strategically with the sales teams at Amazon and their partners to establish new business relationships 
  • Develop account strategy according to Thunder Sales Playbook, in partnership with practice leaders
  • Target, nurture, and grow key/buyer influencer relationships
  • Execute successful delivery hand-off by onboarding consultants thoroughly at the start of new projects
  • Ensure quality and client satisfaction via high-value touchpoints throughout projects
  • Partner consistently with Thunder Delivery leaders for successful sales outcomes  
  • Update key activities in Salesforce CRM daily and keep pipeline deals accurately updated per the Thunder Sales playbook

Required Qualifications

  • 4-5+ years’ experience selling product and services into Contact Centers and/or selling services into the Amazon ecosystem, with a strong reputation with Amazon stakeholders and teams
  • In depth knowledge of Amazon Connect platform capabilities
  • Experience in driving Contact Center as a Service (CCaaS) transformations
  • Consultative selling approach with the ability to position Amazon Connect value drivers to business and technical stakeholders
  • Understanding of Generative AI concepts used to optimize Agent and Customer experience via smart IVR, chatbots, assistants, etc.
  • Best-in-class communication and strategic presentation skills (ex. deck creation, thought leadership) 
  • Winning record of overachievement on sales goals and accountability to metrics
  • Appetite for learning new skills and developing new knowledge sets
  • Bachelor's Degree preferred
  • Proficient with technology + productivity tools
    • Current Thunder Sales tech stack: Salesforce CRM, Gong, Asana, Certinia (PSA) 
  • Preferred Qualifications: 
    • Amazon Connect Certification(s)
    • Sales Methodology training/certification 

Salary Range: This role offers a competitive salary range for new hires of $128,000 - $165,000 base salary. This is a "50/50" sales compensation plan, and the salary range is just one component of the total compensation package - which will also include variable/incentive pay (commissions) and stock options - and will be commensurate with job-relevant experience, qualifications, and location.

Life@Thunder

The Perks:

  • Incredible Health Benefits: Medical, Dental, Vision, and Life/Disability Insurance. 
  • Stock options in a fast-moving, growth company - all employees have ownership in what we are building 
  • Real Opportunity to Develop your Salesforce Through Mentorship + Certifications 
  • People-First Leave Policies and Benefits
  • $1,800 Technology/Computer/Home Office Stipend

Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.

U.S. citizens and those authorized to work in the US are encouraged to apply.

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role.

Thunder | The Opportunity, Mission + Culture

Thunder is here to help organizations love Salesforce, forever. We’re passionate about customer success, and seek out innovative consultants with an appetite to provide best-in-class consulting services that we’re proud to deliver: www.thundersf.com

We are building a remote-first culture - with "Thundercats" based from Hawaii to NYC to the Philippines - of intellectually curious, collaborative, solution-oriented teammates who love partnering with each other to deliver great work for our customers. We aren’t afraid to roll up our sleeves to solve problems, create or refine process. One cultural common denominator: we understand that at this stage of our life cycle, we’re here to build! 

Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.

 

 

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