THUNDER | JOB DESCRIPTION
Salesforce Senior Business Analyst (Managed Services)
Location: Remote (WFH) - Manila, Philippines Metro Area (with availability during US time zones)
Job Summary:
Attention Salesforce Superheroes in the Philippines! Exciting news – Thunder is expanding its horizons, and we are seeking a talented and versatile Sr. Business Analyst to join our newly formed, dynamic Managed Services Practice in the Philippines. This role demands proficiency in analytical business acumen and consulting experience in Salesforce.
Thunder Business Analysts are critical thinkers, ardent learners, and avid fans of discovering how technological capabilities can help drive business goals through the art of the possible. As you grow on your Thunder BA/Consulting path, you will see that delivering innovative business solutions starts with engaging with customers and listening to their stories. You aren’t afraid to “look under the hood” to better understand the inner workings of a platform, or test drive new features.
You will have the opportunity to leverage the experiences and knowledge of your team leaders to elevate your consulting career. Our ideal Sr. BA candidates are proactive and innovative in overcoming challenges and clearing roadblocks. Bring your grit and resilience!
Key Responsibilities:
- Analyze business requirements and technological capabilities to drive solution design
- Capture customer stories and anticipate their business needs
- Leverage organizational knowledge and collaboration to optimize customer solutions
- Define and drive testing plans
- Facilitate evaluation sessions for clients and confirm feature applications to business needs
- Master prioritization techniques that enable Agile development
- Lead delivery of features for customers within larger projects
- Act as the contact point on customer interactions to develop client relationship skills
- Take responsibility for proposing and delivering customer solutions
- Continue learning and expanding your expertise within the Salesforce platform
- Partner with team leaders for mentorship to continue honing your skills
- Develop project management skills to enable leading entire projects
Requirements:
- 5+ years of consulting experience within the Salesforce ecosystem
- Required Certification: Salesforce Certified Administrator
- Preferred Certifications:
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Field Service Lightning Consultant
- Solution and project management-oriented
- Experience with office applications and working with basic to advanced formulas in programs such as Excel
- Bachelor’s Degree in IT, Computer Science or equivalent
- Excellent problem-solving skills and the ability to think analytically.
- Ability to work flexible hours to align with US time zones as required by project work.
- Understanding of Salesforce best practices, design patterns, and limitations.
- Strong business processes, process documentation, and process improvement skills
- Strong problem-solving skills and attention to detail.
- Strong communication and collaboration skills.
- Strong language skills - fluency in English, both written and verbal.
Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
Candidates authorized to work in the Philippines are encouraged to apply.
Life@Thunder
The Perks
- Generous Health Benefits
- Competitive Vacation offerings + Birthday Leave
- Real Opportunity to Develop your Salesforce expertise through Mentorship + Certifications
- 13th Month Pay provided
- Performance Bonus Opportunities and Anniversary Bonus
- Permanent Work From Home (WFH), and WFH Stipend
- Maternity & Paternity Leave provided
- People-First Leave Policies and Benefits for teammate wellbeing
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role.
Thunder | The Opportunity, Mission + Culture
Thunder is here to help organizations love Salesforce, forever. We’re passionate about customer success, and seek out innovative consultants with an appetite to provide best-in-class consulting services that we’re proud to deliver: www.thundersf.com
We are building a remote-first culture - with "Thundercats" based from Hawaii to NYC to the Philippines - of intellectually curious, collaborative, solution-oriented teammates who love partnering with each other to deliver great work for our customers. We aren’t afraid to roll up our sleeves to solve problems, create or refine process. One cultural common denominator: we understand that at this stage of our life cycle, we’re here to build!
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
