THUNDER | JOB DESCRIPTION
Solution Architect - Salesforce Service Cloud
Location: Remote (WFH) - Manila, Philippines Metro Area (with availability during US time zones)
Job Summary:
Thunder's Solution Architect is responsible for collaborating with our customers' technology and business stakeholders to develop a scalable Salesforce architecture, vision and strategy that enables best-in-class business outcomes. Our Solution Architects function as a liaison between client and the Thunder team, translating client requirements into the architecture for key client needs. The SA understands the scope of the project and validates the correct resources for the project, maps business functional requirements to system/technical requirements, and ensures alignment of planning and solutions with client’s business goals.
Ideal candidates will demonstrate previous consulting experience in Salesforce Service Cloud, and will partner with a Technical Architect to comply with best practices related to solution design, documentation, and guidelines that lead to the identification, selection, development and use of solutions and applications. SA will also serve as a Subject Matter Expert, partnering with sales and business development teams in the process of client discovery and sales engineering, to accurately estimate the technical level of effort required for scope of work sold.
Role + Responsibilities
- Responsible for overall Salesforce Service Cloud solution design and implementation
- Lead business and technology analysis and provide CRM domain expertise
- Lead client architecture initiatives from inception to completion, acting as a technical subject matter expert while providing expertise to business users and challenging point of views
- Responsible for combined on+offshore team project delivery success and owning the overall health of on+offshore project team
- Champion the adoption of reusable architecture assets to improve efficiency
- Produce documentation to aid in the understanding of existing architecture solutions
- Own the overall execution of implementation deliverables and QA
Qualifications
- 4-6+ years’ of consulting experience within the Salesforce ecosystem
- Significant experience with Salesforce suite of products, especially Service Cloud, Sales Cloud, Field Service (highly desired), and/or Experience Cloud
- Experience with hands-on solutioning on the Salesforce platform, for a variety of clients (including enterprise and large implementations)
- Demonstrated ability to confidently lead multiple engagements, at varying stages, at the same time
- Comprehensive knowledge of software, application, and platforms, and working knowledge of business modeling, governance and operations
- Strong business processes, process documentation, and process improvement skills
- Required Salesforce Certifications: Administrator, Advanced Administrator, Service Cloud Consultant
- Willingness to achieve additional certifications on emerging technologies as required per role
Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
Candidates authorized to work in the Philippines are encouraged to apply.
Life@Thunder
The Perks
- Generous Health Benefits
- Competitive Vacation offerings + Birthday Leave
- Real Opportunity to Develop your Salesforce expertise through Mentorship + Certifications
- 13th Month Pay provided
- Performance Bonus Opportunities and Anniversary Bonus
- Permanent Work From Home (WFH), and WFH Stipend
- Maternity & Paternity Leave provided
- People-First Leave Policies and Benefits for teammate wellbeing
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role.
Thunder | The Opportunity, Mission + Culture
Thunder is here to help organizations love Salesforce, forever. We’re passionate about customer success, and seek out innovative consultants with an appetite to provide best-in-class consulting services that we’re proud to deliver: www.thundersf.com
We are building a remote-first culture - with "Thundercats" based from Hawaii to NYC to the Philippines - of intellectually curious, collaborative, solution-oriented teammates who love partnering with each other to deliver great work for our customers. We aren’t afraid to roll up our sleeves to solve problems, create or refine process. One cultural common denominator: we understand that at this stage of our life cycle, we’re here to build!
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.