THUNDER | JOB DESCRIPTION
IT Support Specialist
Location: Remote/Work from Home - Manila Metro Area, Philippines
Employment Type: Full-time
Thunder is seeking a talented IT Support Specialist to join our team in the Manila metro area, providing friendly technical support to our Thunder team, and ensuring smooth IT operations across our organization.
If you're passionate about helping people and enjoy solving technical challenges, we'd love to hear from you.
Responsibilities:
- Provide first-line technical support to employees, addressing hardware and software issues.
- Respond to IT support requests via phone, email, and in-person, ensuring timely resolution.
- Assist with software installations and updates, ensuring compliance with company policies.
- Perform routine system maintenance and backups to ensure data security and system reliability.
- Document technical issues, solutions, and troubleshooting steps for future reference.
- Collaborate with the IT team to identify and implement process improvements.
- Maintain an inventory of IT equipment and manage IT assets.
- Ensure compliance with company IT policies and security protocols.
- Provide training and guidance to end-users on IT best practices.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2-4+ years of experience in IT support or technical assistance.
- Proficiency in Windows and Mac operating systems, as well as common office software (e.g., G Suite/Google Workspace).
- Exposure to Cybersecurity compliance (Soc-2, GDPR, CCPA, for example).
- Excellent problem-solving skills and the ability to work independently.
- Strong communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to multitask and prioritize tasks effectively.
- Flexibility to work outside regular office hours as required - specifically US Time Zone hours.
- Knowledge of IT security practices and data protection.
Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
Candidates authorized to work in the Philippines are encouraged to apply.
Life@Thunder
The Perks
- Generous Health Benefits
- Competitive Vacation offerings + Birthday Leave
- Real Opportunity to Develop your Salesforce expertise through Mentorship + Certifications
- 13th Month Pay provided
- Performance Bonus Opportunities and Anniversary Bonus
- Permanent Work From Home (WFH), and WFH Stipend
- Maternity & Paternity Leave provided
- People-First Leave Policies and Benefits for teammate wellbeing
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role.
Thunder | The Opportunity, Mission + Culture
Thunder is here to help organizations love Salesforce, forever. We’re passionate about customer success, and seek out innovative consultants with an appetite to provide best-in-class consulting services that we’re proud to deliver: www.thundersf.com
We are building a remote-first culture - with "Thundercats" based from Hawaii to NYC to the Philippines - of intellectually curious, collaborative, solution-oriented teammates who love partnering with each other to deliver great work for our customers. We aren’t afraid to roll up our sleeves to solve problems, create or refine process. One cultural common denominator: we understand that at this stage of our life cycle, we’re here to build!
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
