Have you ever tried to hire a plumber? How about a house cleaner? If you have, chances are it took you way longer than it should. In the era of instant-everything, it’s crazy that you still have to waste an entire afternoon researching, calling and vetting local service professionals whenever you need one. The market for hiring them is huge — $700B in the US alone — but the process is inefficient and largely offline.

Thumbtack is transforming this experience end-to-end, building a marketplace that matches millions of people with local pros for almost any project. In making these connections, not only do our customers get more done every day, our pros are able to grow their businesses and make a living doing what they’re great at.

About the Operations Analytics Team

Thumbtack’s Ops Analytics team is a tight-knit group charged with providing actionable insights for Thumbtack’s Customer and Pro Operations Team. We collaborate with various groups across the company on a wide variety of projects; everything from click-level data from our online HelpCenter, to call-level data from our support, success and sales teams, to search- and conversation-level data between pros and customers from our product database.

About the Role

As a Senior Data Analyst, you’ll empower the various operations teams in Thumbtack’s Salt Lake City office to use data to guide business decisions. Sr. Data Analysts also collaborate with the Analytics, Engineering and Product teams in San Francisco on broader efforts where product and operations overlap, such as launching a new feature, determining customer/pro segments, crafting marketing outreach campaigns, and providing data-driven feedback to streamline existing features. You’ll be expected to quickly build technical and content expertise about our platform, as well as the touch-points through which the operations teams interact with our pros and customers.

Responsibilities

  • Partner with Thumbtack Customer and Pro Operations teams (CX Ops, Pro Success, Sales, Managed Accounts, and Trust & Safety) to conduct in-depth quantitative analyses that guide strategic decisions
  • Make recommendations based on detailed analysis and a deep understanding of our business
  • Build and maintain reports, models, and visualizations which provide insight into users’ experiences and business performance
  • Maintain queries and scripts that underpin our ETL data pipeline
  • Identify key drivers of core business outcomes through regression analyses and other statistical techniques
  • Maintain queries and scripts that underpin our ETL data pipeline
  • Contribute to our team and company data culture through peer collaboration, training, coaching and more

Must-Have Qualifications

  • BA/BS degree, preferably in Economics, Statistics, Math, or Computer Science
  • Proficiency using SQL to query large datasets
  • Sharp business judgment and the ability to see past the noise
  • Strong communicator with the ability to explain technical results to a non-technical (and data savvy) audience
  • Experience with building dashboards in Tableau and Tableau Server

Nice-to-Have Qualifications

  • BA/BS degree, preferably in Economics, Statistics, Math, or Computer Science
  • Proficiency using SQL to query large datasets
  • Sharp business judgement and the ability to see past the noise
  • Strong communicator with the ability to explain technical results to a non-technical (and data savvy) audience
  • Experience building dashboards in Tableau and Tableau Server
  • 4+ years experience working in quantitative or analytical role, preferably in technology, consulting, or operations
  • Experience with statistics/programming languages (e.g., R, Python)

More About Us

Thumbtack is the destination for getting things done—from house remodeling to event planning to music lessons and more. Each year, more than 200,000 professionals across the country service a growing 5 million Thumbtack projects in almost 1,100 unique categories. Founded in 2009 and headquartered in San Francisco, Thumbtack has raised more than $275 million from Sequoia Capital, Tiger Global Management, Javelin Investment Partners, Baillie Gifford, and Google Capital.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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