A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

  • Available nationwide in every U.S. county
  • 80 million projects started on Thumbtack
  • 10 million 5-star reviews and counting
  • Pros earn billions on our platform
  • 1000+ employees 
  • $3.2 billion valuation (June, 2021) 

About the Payroll Team

The Payroll team plays a vital role in overseeing payroll and benefits administration, ensuring that Thumbtack has robust policies and procedures in place while providing essential information to support critical business decisions.

About the Role

The Payroll Analyst will be key in managing internal payroll processes, collaborating with external providers for timely payroll requirements, and coordinating with benefits providers for accurate reporting and enrollment, ultimately contributing to Thumbtack's ongoing success.

Responsibilities

  • Manage government benefits administration. This involves government benefit enrollment, processing, database processing, ticket management, tax annualization, and year-end reporting
  • Manage Payroll and Timekeeping for all PH employees. This task includes payroll processing, payroll validation, dispute management, final pay processing, system enhancement, and configuration
  • Manage and triage the Philippines Payroll ticket queue, answering routine questions, processing transactions, and escalating or assigning more complex requests as appropriate
  • Provide employees with accurate and useful direction, resources, or support as needed to their queries in the quickest and most effective channel (voice, email, ticket, or instant message)
  • Help to maintain and update payroll policies, procedures, and knowledge bases to ensure current and future best support for employees
  • Work with the team to improve operational efficiency and the employee experience by identifying opportunities for automation, process and policy changes, and improved communications and documentation
  • Assists in the completion of special and ad-hoc projects
  • Uphold the values of Thumbtack

What you’ll need

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • 2+ years of direct experience successfully handling shared services payroll for employees (100-300 people)
  • Knowledge of HRMS and Payroll systems, preferably Cloudpay and Workday
  • Awareness of Philippine Taxation and Labor Law
  • Self-starter and has the initiative to lead projects to enhance the employee experience
  • Strong customer service skills, including the ability to handle difficult, urgent, and sensitive personal employee situations with confidentiality and discretion
  • Excellent problem-solving, critical thinking, and analytical skills to find the best solutions for our employees
  • Excellent English communication (verbal, writing, instant messaging, and email writing) skills
  • Comfortable navigating multiple systems and getting up to speed very quickly with all of our online tools
  • Comfortable working in a fast-paced tech startup environment where processes are still being defined

Bonus points if you have

  • Familiarity with Slack and Google Platform

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here. #LI-Remote

Benefits & Perks
  • Virtual-first working model coupled with in-person events
  • 20 company-wide holidays including a week-long end-of-year company shutdown
  • Libraries (optional use collaboration & connection hubs) in San Francisco and Salt Lake City  
  • WiFi reimbursements 
  • Cell phone reimbursements (North America) 
  • Employee Assistance Program for mental health and well-being 

Learn More About Us

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .

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