Have you ever tried to hire a plumber? How about a house cleaner? If you have, chances are it took you way longer than it should. In the era of instant-everything, you shouldn’t have to waste an entire afternoon researching, calling and vetting local service professionals whenever you need one. The market for hiring them is huge — $1 trillion in the US alone — but the process is inefficient and largely offline. 

Thumbtack is transforming this experience end-to-end, building a marketplace that matches millions of people with local pros for almost any project. In making these connections, not only do our customers get more done every day, our pros are able to grow their businesses and make a living doing what they’re great at.

These customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply. We challenge ourselves every day to make this a place where you can thrive just the way you are, so we can build a product that does the same for our customers and pros.

About the Design Team

From the beginning, Design has played a central role in Thumbtack’s product development process. Whether it’s creating experiences for our Pros and Customers or crafting the design system that empowers Thumbtack teams to create a high quality product, Design is involved at every step. 

We're a tight-knit team of product designers, experience researchers, and product writers working closely with engineers and product managers to research, explore, and iterate on innovative and engaging user experiences. We collaborate regularly through design reviews, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.

About the Role

Design Systems is responsible for creating the tools, components, documentation, and educational materials to empower designers and engineers to build a world-class set of experiences. The Design Systems team is highly collaborative, and you will work closely with product designers, engineers, product managers, and brand designers to evolve and scale our design system. You'll be responsible for everything from the strategy of the team to the design and execution of the design system day-to-day. This includes teaching and advocating for best practices, gathering user feedback, supporting designers and developers using the system, collaborating with engineering partners to spearhead new initiatives, designing components in the system, and overseeing component implementation.

We’re looking for someone motivated by creating systems to solve complex problems. On this team, you'll be responsible for decisions that influence every product team at Thumbtack.


  • Create flexible, hardworking components and patterns that push the quality of the product and can be built to scale across several teams.
  • Evolve the Thumbtack design system across iOS, Android, and web by approaching problems holistically and thinking in scalable systems.
  • Plan strategically as a partner with engineering, product, and brand to identify and prioritize design systems opportunities and define the future of Design Systems at Thumbtack
  • Write concise, easy-to-understand docs to communicate team plans and decisions. 
  • Create unified, cohesive design guidelines for Thumbtacks’s mobile and web products.
  • Socialize the design system across our internal organization and create processes that empower other designers to contribute to the design system. 
  • Apply a pragmatic approach to systems design by understanding and incorporating product priorities, and complex technical and business requirements.

Must-Have Qualifications

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • 4+ years of experience working in Product Design and 1+ year of experience working on Design Systems
  • A strong portfolio of product design and design systems work, including designs that showcase both an ability to think in scalable systems, and a solid understanding of key graphic design principles (hierarchy/layout, color, and typography). 
  • Experience creating new visual directions, including color theory and typography, and ensuring they’re carried out consistently
  • Able to think in scalable systems
  • Strong organizational skills with the ability to communicate and present complex ideas clearly in both verbal and in written formats
  • Unparalleled collaboration skills and extensive experience partnering with engineers to create beautiful products in an agile environment

Nice-to-Have Qualifications

  • Familiarity with programming. (HTML, CSS, JavaScript, React, and native platform languages)
  • Experience setting team goals (OKR, GSD, etc.) and collaborating with your team to deliver on them each quarter. 
  • Motion design and related software.
  • Brand design experience
  • Experience working in Figma

More About Us

Thumbtack is a local services marketplace – one of the largest in the U.S. – that helps millions of people hire local professionals. With hundreds of unique service categories, customers can find a Thumbtack pro for almost anything: landscapers, electricians, personal trainers, even math tutors. And in making these connections, we empower local pros too. Helping them get new customers and make a living doing what they’re great at.

Founded in 2008 and headquartered in San Francisco, Thumbtack is backed by over $400 million in investment from Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners and Baillie Gifford. 

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. 


Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you are a California resident, please review information regarding your rights under the California Consumer Privacy Policy Act contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.

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At Thumbtack, we’re building more than a product. We’re building local economies and stronger communities. Leveling the playing field so even the smallest of businesses has a fair shot at success. And we believe diversity is essential to making this happen. We use your answers below to better understand who is interested in joining the team and whether we’re considering a diverse group of people for our open roles. Your response will be confidential, and neither your answers nor your participation or non-participation will affect our consideration of your candidacy.


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