Have you ever tried to hire a plumber? How about a house cleaner? If you have, chances are it took you way longer than it should. In the era of instant-everything, you shouldn’t have to waste an entire afternoon researching, calling and vetting local service professionals whenever you need one. The market for hiring them is huge — $1 trillion in the US alone — but the process is inefficient and largely offline. 

Thumbtack is transforming this experience end-to-end, building a marketplace that matches millions of people with local pros for almost any project. In making these connections, not only do our customers get more done every day, our pros are able to grow their businesses and make a living doing what they’re great at.

These customers and pros come from all walks of life and every zip code in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply. We challenge ourselves every day to make this a place where you can thrive just the way you are, so we can build a product that does the same for our customers and pros.

About the Analytics Team

The Analytics team empowers Thumbtack to use data to guide business decisions. We collaborate with partners across the company to solve the most analytically challenging problems -- everything from how we set prices across hundreds of local services categories, to evaluating the impact of a new business model on company performance, to identifying early predictors of high-quality customers. We are a tight-knit, intellectually curious team that is committed to improving Thumbtack and improving each other.

About the Role

The Head of Pro Analytics will be a cross-functional leader who will help set a 3-year supply vision for Thumbtack and execute on it in collaboration with leaders from product management, engineering, design, marketing and go-to-market. The ideal candidate has a deep understanding of supply in a 2-sided marketplace environment, is able to lead others with analytical rigor, influence senior stakeholders with data, clearly articulate and execute top priorities and last but not least, grow, motivate and maximize the impact of a team of experienced pro analysts.

Responsibilities

  • The Head of Pro Analytics has a well-balanced mix of responsibilities including deep analytics, team management, product strategy and product development
  • Set a 3-year supply vision for Thumbtack and execute on it in collaboration with leaders from product management, engineering, design, marketing and go-to-market
  • Manage, mentor and grow senior pro analysts
  • Set up an analytics roadmap, identify key questions that will unblock product development and liaise with technical stakeholders on data and experimentation infrastructure
  • Coordinate with analytics leaders in growth, customer, marketplace, business and operations to run a well-managed, productive and motivated Thumbtack analytics team

Must-Have Qualifications 

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • 10+ years of experience in analytics, data science or economics
  • 4+ years of experience on the supply side of 2-sided marketplaces
  • 4+ years of people management experience especially with a focus on senior analysts/data scientists
  • A well-balanced combination of big-picture thinking, ability to thrive in ambiguity, exceptional problem solving skills and patience to teach others and uphold a high bar
  • Strong communication skills and ability to build strong relationships cross-functionally and with senior leadership

Nice-to-Have Qualifications

  • Willingness to use Thumbtack as a professional and inspire others to do the same
  • Understanding of economic theory especially in the area of balancing supply and demand
  • Current or prior technical depth in data extraction, statistical analysis, modeling and general familiarity with data languages and statistical tools (Python, R, Stata)

More About Us

Thumbtack is a local services marketplace – one of the largest in the U.S. – that helps millions of people hire local professionals. With hundreds of unique service categories, customers can find a Thumbtack pro for almost anything: landscapers, DJs, personal trainers, even piano teachers. And in making these connections, we empower local pros too. Helping them get new customers and make a living doing what they’re great at.

Founded in 2008 and headquartered in San Francisco, Thumbtack is backed by over $400 million in investment from Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners and Baillie Gifford. 

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The California Consumer Privacy Policy Act (the "CCPA") obligates covered businesses to disclose to consumers (including employees and job applicants), at or before the point of collecting personally identifiable information ("PII"), the categories of PI to be collected and the purposes for which the categories of PI shall be used. 

In the course of the job application process, we may collect the following categories of PI for the purposes of evaluating you as a job applicant: 

  • Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver’s license number, passport number, social security number, or other similar identifiers;
  • Professional or employment-related information. 

We will not collect any additional categories of personal information or use your personal information collected for any other purpose without providing you with additional notice consistent with the CCPA.

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At Thumbtack, we’re building more than a product. We’re building local economies and stronger communities. Leveling the playing field so even the smallest of businesses has a fair shot at success. And we believe diversity is essential to making this happen. We use your answers below to better understand who is interested in joining the team and whether we’re considering a diverse group of people for our open roles. Your response will be confidential, and neither your answers nor your participation or non-participation will affect our consideration of your candidacy.

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