Have you ever tried to hire an electrician or plumber? How about a house cleaner? If you have, chances are it took you way longer than it should. In the era of instant-everything, it’s crazy that you still have to waste an entire afternoon researching, calling and vetting local service professionals whenever you need one. The market for hiring them is huge — $1 trillion in the US alone — but the process is inefficient and largely offline.

Thumbtack is transforming this experience end-to-end, building a marketplace that matches millions of people with local pros for almost any project. In making these connections, not only do our customers get more done every day, our pros are able to grow their businesses and make a living doing what they’re great at.

These customers and pros come from all walks of life and every zip code in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply. We challenge ourselves every day to make this a place where you can thrive just the way you are, so we can build a product that does the same for our customers and pros.

About the Product Team

Our product team is responsible for helping create the company strategy and bringing it to life in a way that is consistent with our mission. We partner with engineering, design, analytics and more to craft a marketplace that delivers business to our pros while helping millions of customers get their projects done each year.  Our job is to deliver game changing products that drive business results.

About the Role

The Marketplace teams are at the center of our company: they are the matcher-makers that turn supply and demand into jobs done, and growth for our business. As the Marketplace lead, you will be responsible for setting the strategy of our marketplace, the future of our product, and the optimal way for customers to find the right pro based on market conditions.
You’ll lead a team that works on a variety of projects across the product with a diverse set of team members.

Responsibilities

  • Lead development of strategy and product roadmap for managing supply<>demand dynamics, market health, matching, monetization and marketplace integrity.
  • Create industry leading products that drive meaningful business results.
  • Build a strong product organization by hiring and developing world-class product managers. 
  • Lead, motivate and promote a positive work environment.
  • Create and maintain an inclusive and diverse environment. 
  • Collaborate with Engineers, Designers, Analysts, GTM and Operations  to ideate, prioritize and deliver great solutions for our customers and professionals.
  • Coordinate closely w/ other product teams, operations, finance, and our executive team.
  • Lead other cross-product initiatives as a key leader responsible for building Thumbtack.

Must-Have Qualifications

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • 6+ years of product management experience with proven track record of defining and launching successful end-to-end consumer web and mobile products in high-growth organizations
  • 2+ years of experience hiring, leading & mentoring a team of high performing product managers
  • Experience solving tough user problems with elegant and scalable systems
  • Experience working on marketplace mechanics or complex analytical challenges
  • Excellent user-centric design, product sense and business judgment
  • Proven ability to collaborate cross-functionally
  • Excellent written and oral communication skills

Nice-to-Have Qualifications

  • Experience working in a marketplace company
  • Experience working at a high-growth startup

More About Us

Thumbtack is a local services marketplace – one of the largest in the U.S. – that helps millions of people hire local professionals. With hundreds of unique service categories, customers can find a Thumbtack pro for almost anything: landscapers, DJs, personal trainers, even piano teachers. And in making these connections, we empower local pros too. Helping them get new customers and make a living doing what they’re great at.

Founded in 2008 and headquartered in San Francisco, Thumbtack is backed by over $400 million in investment from Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners and Baillie Gifford. 

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

The California Consumer Privacy Policy Act (the "CCPA") obligates covered businesses to disclose to consumers (including employees and job applicants), at or before the point of collecting personally identifiable information ("PII"), the categories of PI to be collected and the purposes for which the categories of PI shall be used. 

In the course of the job application process, we may collect the following categories of PI for the purposes of evaluating you as a job applicant: 

  • Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver’s license number, passport number, social security number, or other similar identifiers;
  • Professional or employment-related information. 

We will not collect any additional categories of personal information or use your personal information collected for any other purpose without providing you with additional notice consistent with the CCPA.

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At Thumbtack, we’re building more than a product. We’re building local economies and stronger communities. Leveling the playing field so even the smallest of businesses has a fair shot at success. And we believe diversity is essential to making this happen. We use your answers below to better understand who is interested in joining the team and whether we’re considering a diverse group of people for our open roles. Your response will be confidential, and neither your answers nor your participation or non-participation will affect our consideration of your candidacy.

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