Have you ever tried to hire a plumber? How about a house cleaner? If you have, chances are it took you way longer than it should. In the era of instant-everything, it’s crazy that you still have to waste an entire afternoon researching, calling and vetting local service professionals whenever you need one. The market for hiring them is huge — $1 trillion in the US alone — but the process is inefficient and largely offline. 

Thumbtack is transforming this experience end-to-end, building a marketplace that matches millions of people with local pros for almost any project. In making these connections, not only do our customers get more done every day, our pros are able to grow their businesses and make a living doing what they’re great at.

These customers and pros come from all walks of life and every zip code in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply. We challenge ourselves every day to make this a place where you can thrive just the way you are, so we can build a product that does the same for our customers and pros.

About the Product Marketing Team

Product Marketing shares the voice of our users internally, and is the voice of the product externally. We use insights to influence the product roadmap and are responsible for driving adoption of product features through positioning, messaging, and go-to-market strategy.

About the Role

We’re looking for an Associate Product Marketing Manager to help build compelling and visionary narratives about our product and take them to market in impactful ways.

Responsibilities

You’ll be an indispensable part of driving adoption and usage of new features by:

  • Partnering across marketing, product, customer support and operations
  • Coordinating research projects that inform product strategy and feature prioritization, synthesizing results into actionable insights
  • Partnering with a product marketing manager to execute go-to-market plans for major product launches
  • Owning the positioning, messaging, channel strategy, and execution for smaller product launches
  • Providing clear, concise direction in written briefs for the creative team, and effectively coordinating feedback during the asset development process
  • Measuring impact post-launch and keeping stakeholders informed of progress toward team and company goals.

Must-Have Qualifications 

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • Bachelor’s degree
  • 2-4+ years of experience
  • Demonstrated cross-functional teamwork and project management experience
  • Distinctive problem solving and analytical mindset, with experience analyzing qualitative and quantitative data to guide strategy
  • Excellent written and verbal communication, along with strong interpersonal skills

Nice-to-Have Qualifications

  • Experience conducting, synthesizing and sharing user research
  • Experience creating and launching external marketing or communications campaigns
  • Experience working with small businesses and/or a passion for small businesses and helping them succeed

More About Us

Thumbtack is a local services marketplace – one of the largest in the U.S. – that helps millions of people hire local professionals. With hundreds of unique service categories, customers can find a Thumbtack pro for almost anything: landscapers, DJs, personal trainers, even piano teachers. And in making these connections, we empower local pros too. Helping them get new customers and make a living doing what they’re great at.

Founded in 2008 and headquartered in San Francisco, Thumbtack is backed by over $420 million in investment from Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners and Baillie Gifford. 

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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At Thumbtack, we’re building more than a product. We’re building local economies and stronger communities. Leveling the playing field so even the smallest of businesses has a fair shot at success. And we believe diversity is essential to making this happen. We use your answers below to better understand who is interested in joining the team and whether we’re considering a diverse group of people for our open roles. Your response will be confidential, and neither your answers nor your participation or non-participation will affect our consideration of your candidacy.

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