Have you ever tried to hire a plumber? How about a house cleaner? If you have, chances are it took you way longer than it should. In the era of instant-everything, it’s crazy that you still have to waste an entire afternoon researching, calling and vetting local service professionals whenever you need one. The market for hiring them is huge — $1 trillion in the US alone — but the process is inefficient and largely offline. 

Thumbtack is transforming this experience end-to-end, building a marketplace that matches millions of people with local pros for almost any project. In making these connections, not only do our customers get more done every day, our pros are able to grow their businesses and make a living doing what they’re great at.

These customers and pros come from all walks of life and every zip code in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply. We challenge ourselves every day to make this a place where you can thrive just the way you are, so we can build a product that does the same for our customers and pros.

About the Planning team

The planning team is responsible for developing the company strategy in partnership with the CEO and Executive Team and managing the planning process to ensure that the company strategy is translated to high quality team plans and OKRs. The team is responsible for building accountability mechanisms to ensure we are evaluating progress against goals and learning from past performance. 

About the Role

You’ll be responsible for managing company-level processes, such as planning, execution tracking and other strategic initiatives. You’ll help drive accountability by tracking and bringing visibility to progress on key goals and initiatives. And, you’ll bring operational rigor and a growth mindset to ensure we are always improving and effectively scaling company processes as we grow. 

Responsibilities

  • Company Planning: Manage improve the company-level planning process and calendar. Design planning deliverables to ensure team plans and OKRs support the company strategy and goals. Partner with functional counterparts to align company-level planning with department-level planning. 
  • Execution Tracking: Manage process for reviewing progress against company-level OKRs and major initiatives. Develop and own tool/system to track OKRs across departments. 
  • Communications: Own planning roll out plan, such that planning leads understand timelines and expectations and that employees understand company priorities and OKRs. Manage calendar and materials for roll out. 
  • CEO-level Processes: Own other CEO-level processes, such as strategic initiatives or preparation for Board of Directors meetings 

Must-Have Qualifications

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • 5+ years of experience, ideally in consulting, operations or program management 
  • Detail oriented, excellent time management and process management skills
  • Cross-functional collaboration skills 
  • Clear, structured communicator (written, verbal and presentation skills)

More About Us

Thumbtack is a local services marketplace – one of the largest in the U.S. – that helps millions of people hire local professionals. With hundreds of unique service categories, customers can find a Thumbtack pro for almost anything: landscapers, DJs, personal trainers, even piano teachers. And in making these connections, we empower local pros too. Helping them get new customers and make a living doing what they’re great at.

Founded in 2008 and headquartered in San Francisco, Thumbtack is backed by over $420 million in investment from Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners and Baillie Gifford. 

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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At Thumbtack, we’re building more than a product. We’re building local economies and stronger communities. Leveling the playing field so even the smallest of businesses has a fair shot at success. And we believe diversity is essential to making this happen. We use your answers below to better understand who is interested in joining the team and whether we’re considering a diverse group of people for our open roles. Your response will be confidential, and neither your answers nor your participation or non-participation will affect our consideration of your candidacy.

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