Who We Are
The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.
In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group and is a foundational component of Cisco’s growing Observability business.
About The Role
This is the first time we are going to hire project managers, so you will have an opportunity to help us build our internal PM processes and shape the role based on your own experience. We look for people who are ready for that challenge, are not afraid to fail from time to time and learn from those failures together with us in a safe environment. Our engineers work with customers to implement ThousandEyes solution and drive customer onboarding to the platform. Now we want to go to the next level by having our own Project Management team. As a Project Manager, you will oversee technical implementation projects to ensure that use cases are deployed smoothly and on time. You will encounter a variety of projects ranging from a few dozen to thousands of hours with a lot of moving parts and demanding stakeholders. If all that sounds exciting to you, then you are probably the right person for the job!
** We are looking for candidates who are already based in Mexico or Mexico City**
What You’ll Do
- Lead and plan the IT project implementation from the initiation until closure
- Build strong customer and internal stakeholder relationships, create robust project plans and drive engagement successfully towards completion
- Monitor and track action items through to closure. Record and manage all decisions, risks or issues
- Coordinate ThousandEyes project resources to drive performance
- Contribute to continuous PMO process improvements by promoting and highlighting successful experiences
- Act as a key contact for the customer and escalation point for project issues
- Drive the formal acceptance of the project, contract close-out and it’s acknowledgement by customer
Qualifications
- Min. 2-3 + years of Project Management experience
- Direct experience leading all phases of the IT software implementation project lifecycle
- Relevant Project Management certification: PRINCE2, PMP etc.
- Strong technical acumen
- Experience maintaining or implementing LAN/WAN environments
- Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
- Experience running multiple projects simultaneously with cross-team dependencies
- Experience working with senior level customer collaborators
- Able to take consultative approach ensuring scope and project boundaries are maintained
- Problem solver who seeks the best solutions for both customers and ThousandEyes team
- Confident and clear presenter
- Able to work creatively in environment where not all processes are present
- Mindset to improve existing processes when gaps/issues are uncovered
- Proactive and independent approach to assigned tasks and discovered issues
Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
